Present card not valid

LauraMerkki,

Thanks for getting back to us and letting us know.

In this case, I recommend contacting Apple Support through this link here: Contact Apple Support They'll be happy to review this further and properly assist you.

Take care.

Hello LauraMerkki,

Thank you for reaching out in Apple Support Communities. It sounds like you're unable to redeem and use an App Store & iTunes Gift Card. I can help point you in the right direction.

I suggest to check the balance of the gift card by going to this link here: Check balance

If you have an available balance on the gift card, you can follow the steps outlined here to redeem it: Redeem App Store & iTunes Gift Cards and content codes For any reason, you're unable to redeem the gift card, I suggest following the section in the article I provided that says, "If you can't redeem a gift card or content code" for additional steps to take.

Kind regards.