Calls do not stay on hold
After the last update (iOS 13.3.1) on my iPhone 11 Pro, if we put someone on hold for more than a minute it hangs the call up. How do we fix this?
User profile for user:
Leanne_68
User level:
Community Specialist
Hi KTecks,
It sounds like your iPhone is hanging up after leaving someone on "hold" for a minute or more.
When you say that you put them on "hold', do you mean that a second call comes in and the first caller is literally on "hold", or do you mean that you put the other person on "mute"?
Either way, I'd suggest that you Restart your iPhone as the first step. Then, if it's still happening, tell us more so that we can better assist you.
• Does it happen with just one person when you put them on "hold", or does it happen to anyone that you put on "hold"?
• Is this happening just on one iPhone on your cellular plan, or are others on your plan encountering the same behavior?
• Does this happen when you're just at home, or does it also happen when you're at school, work, the park, etc?
Have a great weekend.