Cannot Access Conflicts when syncing iphone with Windows 10 using iTunes

Hi Taijiboy,

Thanks for reaching out in Apple Support Communities. I understand you're having trouble using iTunes for Windows to sync with Outlook on your PC. I know it's important to be able to sync your information; I'd like to help.

First, you might want to consider using iCloud for Windows; this would keep you contacts, calendars, notes, and documents up-to-date across your devices and will communicate with Outlook:

• Set up and use iCloud Photos on your Windows PC

If you'd prefer to continue using iTunes, there are some steps I'd suggest trying before renaming your SyncServices folder. Take a look below:

• First, make sure you have a backup of the data on your iPhone and in Outlook
  • How to manage .pst files in Microsoft Outlook
  • Back up iPhone
• Verify you're using the most recent version of iTunes and iOS on your device:
  • Update to the latest version of iTunes
  • Update your iPhone, iPad, or iPod touch
• Make sure Windows is up-to-date as well:
  • How to keep your Windows computer up-to-date
• Verify you're using Outlook 2007, 2010, 2013, or 2016.

Next, use these steps to reset the sync history in iTunes:

• Open iTunes; choose Edit > Preferences from the menu bar at the top of the iTunes window.
• Select the Devices tab > click Reset Sync History.
• Try syncing again.

If you continue to have trouble, run the "iPhone sync test" while your device is connected to iTunes: Gather and use iTunes Diagnostics in iTunes for Windows

If the the test is passed, try syncing again and let me know what you find.

Best Regards.

Hi Taijiboy,

Thanks for letting us know that you were able to get back to syncing properly! Please don't hesitate to reach out in Apple Support Communities again in the future.

Take Care.