Hello,
I've lost my Iphone 5c and now I brought an Iphone SE .. My apple id works fine but when I want to upgrade the security it asks me to answer my security questions WHICH I FORGOT.. when I try to reset my security questions it sends me a code to the old Iphone 5c WHICH I LOST .. Now i'm stuck cuz to recover the security questions I need a code that is only sent to a lost phone that is offline on find my !
Thank you.
iPhone SE, iOS 13
Thank you for your reply
I followed the steps and recovered my account with a new password and got a confirmation email etc... But unfortunately I still can't change my security questions which I forgot the answers because the confirmation code is still sent to my lost Iphone 5c.. the problem is not my password but my security questions... I'd like to know how can I my security questions without sending a code to the lost iphone 5c.
If you followed the steps in the first link posted above and still can't recover the questions, contact Apple ID Support.
Apple ID - Official Apple Support. https://support.apple.com/apple-id
Contact Apple for help with Apple ID account security - Apple Support. https://support.apple.com/en-us/HT204169
Get Support https://getsupport.apple.com/. Work through the screens to get a chat option.
https://twitter.com/AppleSupport
Or fill out and submit iTunes Store - Contact Us - Official Apple Support https://support.apple.com/en-euro/itunes-contact The form is for iTunes, but it will get passed to the ID Support section.
From the article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
Security and your Apple ID - Apple Support. https://support.apple.com/en-us/HT201303
Some reading...
If you forgot the answers to your Apple ID security questions - Apple Support
Two-factor authentication for Apple ID - Apple Support
From that second doc...
If I can't sign in, how do I regain access to my account?
If you can’t sign in, access a trusted device, reset your password, or receive verification codes, you can request account recovery to regain access to your account. Account recovery is an automatic process designed to get you back in to your account as quickly as possible while denying access to anyone who might be pretending to be you. It might take a few days—or longer—depending on what specific account information you can provide to verify your identity.
Stuck out of my account
