You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: atheer40
atheer40 Author
User level: Level 1
4 points

passcode

hello,

I forgot my passcode, and when I tried to enter a wrong one, the phone locked. and a massage "connect to iTunes" appeared. this from yesterday.

my phone is 7 plus.

Posted on Mar 6, 2020 6:05 AM

Reply
Question marked as Top-ranking reply
User profile for user: ckuan
ckuan
User level: Level 10
120,764 points

Posted on Mar 6, 2020 6:08 AM

Yes you need to restore using your computer iTunes with your iPhone connected and selected.

Read here: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

and here: If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

View in context
1 reply

passcode

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up