Hello,
iPhone Xs Max, warranty expires 07.04.2020. The phone is bought in New York USA but is being used in Albania Europe (we have the receipt), type of warranty: Limited Warranty.
A couple of months ago the screen of the phone got cracked, now the processor is burned, how do we proceed in this case?
y_p_w wrote:
KiltedTim wrote:
The warranty does not cover accidental damage. When you cracked the screen, you voided the warranty.
I'm pretty sure that's not the case. Provided it's just the screen, Apple will allow the customer to pay for the price of a screen assembly replacement in order to get any other warranty repair.
Nope. They won't. There is no way to prove that anything else that's wrong was not a result of the impact or event that broke the display.
The phone will have to be replaced out of warranty.
Get on a plane and take it to the US, then make an appointment at the most convenient Apple Store in the US and take it in for an out of warranty replacement.
The warranty does not cover accidental damage. When you cracked the screen, you voided the warranty.
KiltedTim wrote:
The warranty does not cover accidental damage. When you cracked the screen, you voided the warranty.
I'm pretty sure that's not the case. Provided it's just the screen, Apple will allow the customer to pay for the price of a screen assembly replacement in order to get any other warranty repair.
KiltedTim wrote:
y_p_w wrote:
KiltedTim wrote:
The warranty does not cover accidental damage. When you cracked the screen, you voided the warranty.
I'm pretty sure that's not the case. Provided it's just the screen, Apple will allow the customer to pay for the price of a screen assembly replacement in order to get any other warranty repair.
Nope. They won't. There is no way to prove that anything else that's wrong was not a result of the impact or event that broke the display.
The phone will have to be replaced out of warranty.
You make it sound so definitive that it can't be replaced under warranty. You have no way of knowing what they will or won't do under warranty. Processors or logic boards don't simply magically malfunction from the shock of being dropped. That the screen was cracked is not a blanket excuse for Apple to deny any and all possible warranty claims. It would be up to an evaluation to determine if it will be replaced under warranty.
If the OP can find someone to accept the iPhone to get checked in the US, it would be worth it to see how it's evaluated.
Actually, physical damage IS a valid reason for Apple to deny any and all possible warranty claims.
Granted, there is a non-zero probability that someone at an Apple Store might agree to replace the phone under warranty after the customer paid for a screen replacement, but it's about as high a probability as monkeys emerging from my nether-regions...
Don't give the OP false hope.
There really wouldn't be any magic involved in damage to the logic board if it was dropped, it is all physics. But the OP also said the CPU was burned which is possible if they broke the screen badly and then tried to charge it. And we don't even know how he broke the screen. But his main problem is he will have to return to the US to fix it which makes everything else a small matter.
it's the cpu.
they damaged the case and compromised the CPU, and burned IC's.
Burned Processor
