Mac: Bluetooth Not Available

Late 2013 Macbook Pro running Catalina drops bluetooth connections like every 30 seconds. It did this with Mojave, High Sierra, Sierra, etc.


I've done all the reboots, reset the SMC, reset NVRAM, reset Plist.


I even replaced the Airport/Bluetooth card thinking that was the problem but it didn't fix a thing.


Has anyone found a solution? Please help!


MacBook Pro Retina

Posted on Mar 10, 2020 8:55 AM

Reply
3 replies

Mar 30, 2020 2:03 PM in response to theuser869

theuser869,


Thanks for the reply. It sounds like you have isolated the issue to one particular room.


Keep in mind that you may not initially see anything that could be causing this issue, but as the article points out, there are a number of things that can cause this to happen. It could even be something in the walls or the walls themselves.


To help further isolate potential causes for this behavior, I suggest seeing if this continues to be an issue when you restart your Mac in safe mode:


Use safe mode to isolate issues with your Mac 


If you're able to use your Bluetooth devices without issue, the next step would be to rule out incompatible login items:


If your Mac has a blue screen or other startup problems


Specifically, check out the section labeled “Test your login items”


Also, testing in another user account can help determine if this may be user or account related settings causing this issue. Here's how you can create a new user for testing:


How to test an issue in another user account on your Mac


Another thing you can check is to make sure your Bluetooth devices are up to date. Some devices can update the software or firmware they use and this could help with connectivity.


Keep us posted with the results.


Best Regards.

Mar 11, 2020 6:33 AM in response to theuser869

Hello theuser869,


Thank you for using Apple Support Communities! I understand from the information you provided that your MacBook Pro is not staying connected to Bluetooth; I'd like to help.


The following support article provides some troubleshooting steps to try for this behavior:


Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support


Hope this helps.


Best Regards.






This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Mac: Bluetooth Not Available

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.