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Locked iPhone 6

I gave my old iphone 6 to my mother and some time ago the attached message came up asking for apple id and password to activate since it got locked. The quoted (dotted) icloud address has never been mine and i am trying all possible passwords/emails to no avail. Now I have gone on settings through my iPhone 11 and found the iphone 6 listed with all my other apple devices. I had the option ‘remove from account’ which I chose hoping to eliminate the locked message appearing on the iphone 6 however the problem is still persisting. Anyone can help and guide me what we can do?


Thanks in advance.

iPhone 6

Posted on Mar 10, 2020 1:44 PM

Reply
7 replies

Mar 10, 2020 1:53 PM in response to Alavits

You can try using Find My Phone to Restore the phone.


Remove a device from Find My iPhone on iCloud.com - Apple Support


If necessary, if you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.


Genius Bar Reservation and Apple Support Options - Apple. https://www.apple.com/retail/geniusbar/


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID - Official Apple Support. https://support.apple.com/apple-id


Contact Apple for help with Apple ID account security - Apple Support. https://support.apple.com/en-us/HT204169


Get Support https://getsupport.apple.com/. Work through the screens to get a chat option.


https://twitter.com/AppleSupport


Or fill out and submit iTunes Store - Contact Us - Official Apple Support https://support.apple.com/en-euro/itunes-contact The form is for iTunes, but it will get passed to the ID Support section.


Mar 10, 2020 2:58 PM in response to Alavits

 

See these Apple reads on activation lock

 

Activation Lock for iPhone, iPad, and iPod touch https://support.apple.com/en-us/HT201365

 

Turn off Activation Lock https://support.apple.com/en-us/HT201441

 

If you can't activate your iPhone https://support.apple.com/en-us/HT201407

 

Go to here to choose a method of reaching Apple support (including by phonehttps://getsupport.apple.com/?caller=kbase&PRKEYS=PF9&category_id=SC0068&symptom_id=20167

 

Note that Apple usually won’t unlock a phone without seeing its serial number on your purchase receipt. You may be able to take the receipt and the phone the to the genius bar (make an appointment https://www.apple.com/retail/geniusbar/) of a brick and mortar Apple Store for help in removing the lock.

Locked iPhone 6

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