Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 11 locking on call

My iPhone 11 locks while I’m on a phone call I can’t bring up the key pad the screen is black. How do I get back into my screen, or stop my phone from going black while I’m on a call?

iPhone 11, iOS 13

Posted on Mar 11, 2020 9:29 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 12, 2020 9:45 AM

Hello S_1984,


I saw your post about your iPhone 11 locking while on calls, and I'm happy to see if I can provide an answer to what's happening.


This sounds like it could be an expected result of using Attention Aware features on your device. To test, try tapping Settings > Face ID & Passcode, and then turn Attention Aware features off. How does that work? This has more information for your reference: About Attention Aware features on your iPhone X or iPad Pro


I hope that's helpful.


Enjoy your day.

2 replies
Question marked as Top-ranking reply

Mar 12, 2020 9:45 AM in response to S_1984

Hello S_1984,


I saw your post about your iPhone 11 locking while on calls, and I'm happy to see if I can provide an answer to what's happening.


This sounds like it could be an expected result of using Attention Aware features on your device. To test, try tapping Settings > Face ID & Passcode, and then turn Attention Aware features off. How does that work? This has more information for your reference: About Attention Aware features on your iPhone X or iPad Pro


I hope that's helpful.


Enjoy your day.

iPhone 11 locking on call

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.