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User profile for user: galvinnguyen
galvinnguyen Author
User level: Level 1
4 points

iPhone XS Max constantly disconnected from USB Type-C to lightning

I have a Type C to lightning cable plugged to my PC. Sometimes when I connect my iPhone XS Max to the PC using the cable, it connects, then disconnect after the sync icon appeared. I have to remove the cable from the PC port and plug it in again to make it works. What's the problem?

iPhone XS Max, iOS 13

Posted on Mar 12, 2020 9:21 AM

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User profile for user: bumbleben0
bumbleben0
User level: Level 5
5,731 points

Posted on Mar 12, 2020 10:17 AM

It could one (or more) of three issues:


  1. If your iPhone disconnects from other Lightning cables and accessories, there is an issue with your iPhone's Lightning port. You can Contact Support for more help with this issue.
  2. If your iPhone connects with other Lightning cables, including cables that are connected to your PC, then there is an issue with your USB-C to Lightning cable and you'll need to replace it. You can buy another one here.
  3. If your iPhone charges using the same USB-C to Lightning cable, but doesn't connect to your PC, try using a USB Type-A to Lightning cable to connect your iPhone to your PC. Use a Type-C to Type-A adapter if necessary. If the issue persists, then there's an issue with the USB-C port on your PC. You can contact the manufacturer of your PC for more help with this issue.
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User profile for user: bumbleben0
bumbleben0
User level: Level 5
5,731 points

Mar 12, 2020 10:17 AM in response to galvinnguyen

It could one (or more) of three issues:


  1. If your iPhone disconnects from other Lightning cables and accessories, there is an issue with your iPhone's Lightning port. You can Contact Support for more help with this issue.
  2. If your iPhone connects with other Lightning cables, including cables that are connected to your PC, then there is an issue with your USB-C to Lightning cable and you'll need to replace it. You can buy another one here.
  3. If your iPhone charges using the same USB-C to Lightning cable, but doesn't connect to your PC, try using a USB Type-A to Lightning cable to connect your iPhone to your PC. Use a Type-C to Type-A adapter if necessary. If the issue persists, then there's an issue with the USB-C port on your PC. You can contact the manufacturer of your PC for more help with this issue.
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iPhone XS Max constantly disconnected from USB Type-C to lightning

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