The reset password screen keeps appearing on my MacBook Pro when I start it up. If I press previous it freezes, I press next but have just disconnected my wifi and it won’t let me reset the password. Mind you I don’t want to reset it, I just want to be able to type it in. Looks at support which said hold command R on start up, which does nothing
MacBook Pro 15", OS X 10.10
Hi Coolbeans1904,
You're seeing this screen because of the following:
From the three options shown above, select "My password doesn't work when logging in". You'll be asked to enter your current password. When you're asked to enter a new password, simply enter your old one again. If successful, you should restart to the login window.
If that doesn't help, try resetting NVRAM: Hold down Option-Command-P-R for 20 seconds as you power on or restart your Mac.
Hi Coolbeans1904,
You're seeing this screen because of the following:
From the three options shown above, select "My password doesn't work when logging in". You'll be asked to enter your current password. When you're asked to enter a new password, simply enter your old one again. If successful, you should restart to the login window.
If that doesn't help, try resetting NVRAM: Hold down Option-Command-P-R for 20 seconds as you power on or restart your Mac.
You do not say what exact Mac /model /year /size /retina /touchbar is this
or
what exact macOS you are currently running?
Non the less try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379
and resetting the SMC https://support.apple.com/en-us/HT201295
See it you can boot to Recovery —
Boot into Recovery (Command R) and from the dropdown menu: Utilities> Disk Utility> run the First Aid on your Macintosh HD (and the "Macintosh HD-Data" volume as well if Catalina) If errors are found and repaired, run again until no errors reported.
Recovery: https://support.apple.com/en-us/HT204904
Thanks, it helped. In the end I had to hardwire my iPhone in and connect to the internet via that to reset password. Seems sorted now thanks
Reset password screen on MacBook Pro at start up
