I've worked with Microsoft help and done a series of tests. Office wont open in Safe mode, but will when I create a new user profile. Additionally, I am able to open the apps on my MAcBook Pro.
I'm running the current versions of Office and Catalina.
Microsoft thinks that settings or preferences on my current profile is causing this problem. How do I resolve the problem.
Thanks
iMac 27" 5K, macOS 10.15
Put these four folders on the desktop. DO NOT delete them.
/Users/your_user_account/Library/Group Containers/UBF8T346G9.ms
/Users/your_user_account/Library/Group Containers/UBF8T346G9.Office
/Users/your_user_account/Library/Group Containers/UBF8T346G9.OfficeOneDriveSyncIntegration
/Users/your_user_account/Library/Group Containers/UBF8T346G9.OfficeOsfWebHost
/Users/your_user_account/Library/Group Containers/UBF8T346G9.OneDriveStandaloneSuite
Test your Office apps. They should behave as if you just installed it and ask you to login to your MS account to activate the suite.
If it's working now, you'll want to retrieve at least your Outlook data. Open the UBF8T346G9.Office folder on your desktop. Copy or move the subfolder Outlook to the newly created UBF8T346G9.Office folder in your user account, replacing the newly created default folder.
Not unless there's something else you want to drag back out of the old folders. Like any custom dictionary entries you've saved. Otherwise, you can now trash them.
Make sure you are using the 64 bit version, otherwise it won't work with macOS Catalina.
thanks - its 64 bit
Thanks - that seems to make it work - I don't use Outlook, so I don't need to do that part. I'm assuming I don't need to replace the other folders/files?
Thanks so much for the help. Much appreciated.
You're welcome. 🙂
Microsoft Office applications will not open on my Mac.
