Contact Us - Thank You - Apple (UK)
www.apple.com › contact › success
For after-sales support, please telephone (low rate) 0800 048 0408
Nothing wrong with refurb/clearance, they are covered by exactly the same 1-yr warranty.
These could be brand/ open box returns/ clearance items— non the less they all go through a thorough Apple diagnostic and assessment. It can be a big savings— I have had great luck in this department over the years!
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on the othere hand if in doubt—
It's a phishing email (it's not from Apple ; and iTunes know a person's name, so won't address emails as 'dear customer' ) - he/she could forward it to Apple : reportphishing@apple.com , and then delete it.
Phishing and similar emails : Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support
Genuine iTunes emails : Identifying legitimate emails from the iTunes Store - Apple Support
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Are you State side or UK (?)
"Stock" purchases ship next-day express if you order over the phone in the USA - from warehouse supply.
call (800) MY–APPLE (800–692–7753)
Built to Order (BTO) however, come direct from the factory in China and there are delays in the pipeline