Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Macbook Pro camera doesn't work. "No Video".

For some months already, I have been facing a problem where I can't use the Mac built-in camera. It doesn't work with Facetime, Skype and either Photo Booth.


The message that I get after opening Facetime is "No video. FaceTime has not received any video from the connected camera. Restarting your computer may fix this issue". Only green light is blinking every couple of seconds.



I have been using this laptop for 2 months and it doesn't have any damages that could affect the hardware. Camera and other minor problems started in January 2020 after additional Catalina updates.


I have Googled solution for this problem and tried different solutions but none of them didn't work. Here is the list of solutions that I have tried:


  1.  Kill VDCAssistant in Terminal. It didn't work because I even can't find VDCAssistant from Activity Monitor which should control the camera.
  2. Simply restarting my Mac.
  3. Done all software updates.
  4. Run First Aid option in Disk Utility


Could anybody suggest any other solutions that can be done at home buy general user?


Thanks in advance!


MacBook Pro 13", macOS 10.15

Posted on Mar 15, 2020 9:06 AM

Reply
Question marked as Best answer

I, too, was having problems with my camera recently after it worked for me for the last 9 years. I tried all the things mentioned above and then I tried a mixing a few of the information. I went to Settings, then Privacy, clicked on the unlock button, then clicked on Accessibility and then at the bottom of the right hand column that says Let the Apps Below To Control Your Computer, there is a plus (+) sign. I clicked that, which opens the Applications file. Then I just clicked on Facebook, WebEx Teams, and Zoom. Clicked on the lock on the bottom lefthand corner and restarted the computer. And that worked for me.

Good luck to the rest of you, as I can completely sympathize with what you're going through.

Posted on Apr 10, 2020 5:00 AM

399 replies

Mar 28, 2020 10:30 AM in response to lauri112

If you have a backup of your hard drive made just prior to this happening you can revert to that system as described in this Apple document: Revert your Mac to a previous macOS version - Apple. If you have files that are newer than when the problem occurred that you need be sure to backup the drive now so you can restore them after reverting to the earlier system.



Mar 28, 2020 1:24 PM in response to lauri112

I tried really hard NOT to go that route but it was the full partition deletion, "Macintosh HD" partition recreation, a full barebones install on top of the Migration Assistant doing it's magic that I think finally did the trick . Your mileage may vary.


I tried what has been stated suggested in this thread and what I saw on about 100 different sites. Obviously no one wants to have to go the route I did but considering the alternative is sending it in to Apple and not having your Mac for 2-3 weeks (#COVID-19probs), I figured this was my best option. Luckily for me it worked.


As for a Time Machine backup, it's not always a necessity as long as you have iCloud keeping track of your important files and/or an external HDD that you can copy wanted files to for safe keeping. But in this case, since the cameras ALL worked properly during the TimeMachine backup, going back to that "backup" was a no-brainer for me.

Apr 1, 2020 2:01 PM in response to D.I. Johnson

Hi,


I have exactly the same problem that appeared after update from Mojave to Catalina (10.15.4). I restarted in Safe Mode and launched FaceTime app and the camera was working. However, after restart in normal mode, the problem is still there.


Is there anything that I need to do, other that just starting in Safe Mode?


I also have an annoying issue, I don't know if it is related, but is abnormal so I thought is worth mentioning: System Preferences shows that an update is available. There is also a red badge over the System Update icon, but when I go into it, there is none - it says that may mac is up to date.


Thanks!

Macbook Pro camera doesn't work. "No Video".

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.