Getting my phone replaced
My current iPhone is damaged and needs repair on screen and audio. I find it better if I can get my iPhone replaced. I just do not know how.any help?
iPhone XS Max, iOS 13
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
My current iPhone is damaged and needs repair on screen and audio. I find it better if I can get my iPhone replaced. I just do not know how.any help?
iPhone XS Max, iOS 13
Contact Apple Support using the link at the top of this page. I would normally say make a genius bar appointment, but all Apple stores outside of China are closed for 2 weeks. Here is the pricing for that repair—>iPhone Repair - Official Apple Support. You can either wait for the stores to open, or ship the phone to Apple.
Getting my phone replaced