Need to Reset my iWatch

Question

Need to Reset my iWatch

I am having an issue using my iWatch. My iWatch has worked fine in the past, but this issue does recur. and this time I can not seem to be able to fix it.

My iPhone is from my company, so there is a company imposed level of security that might be hampering this. The watch says 'device locked, Unlock iPhone to start using Apple Watch'. The iPhone is not locked. when I go to the iWatch app on the phone, it only displays the Start Pairing screen. I can not do anything else with the app, since the watch says to use the phone to unlock it.

I am stuck on what to try. Holding the two buttons down for 10 second has also not worked.

Any thoughts?

Apple Watch, watchOS 4

Posted on Mar 15, 2020 4:54 PM

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Answer 1

MoonJ.

Community Specialist

Mar 16, 2020 9:46 AM in response to ResettingiWatch

Hello ResettingiWatch,

Thank you for posting in the Apple Support Communities. I understand that you're unexpectedly seeing a prompt on your Apple Watch that the device is locked, and force restarting the watch didn't resolve the issue. I'd like to assist.

First, do you have a passcode on your Apple Watch? If so, I suggest taking these steps to reset the passcode:

Reset the passcode on your Apple Watch

On the other hand, if you don't have a passcode on the watch, I suggest using these steps to unpair and erase, then set it up again:

Unpair and erase your Apple Watch

Set up your Apple Watch

If this concern isn't resolved, contact Apple Support for further assistance:

Get Support

I hope this information is useful. Kind regards.

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Answer 2

Mar 17, 2020 8:01 AM in response to MoonJ.

Thanks, and all great ideas, but unfortunately I can't do them. The watch is locked so I cannot really do anything on it. The app on the phone only offers the 'start paring' screen. I can't access the unpair option.

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Answer 3

Mar 17, 2020 6:12 PM in response to Community User

Thanks, I get the apple logo when I hold down both buttons, but the next step does not work. I tried it for various amounts of time, but nothing happened.

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Answer 4

Mar 17, 2020 8:24 AM in response to ResettingiWatch

Have you tried this;

Press and hold both the side button and Digital Crown for about 10 seconds, then release both buttons when you see the Apple logo.

Wait a few seconds, then hold down just the side button until the “erase all settings” prompt shows up on the screen, then click it, then click the little green check button.

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