Software update time out

Hello, Kamran86.

Sorry to hear you're having this issue with your iMac.

What model year iMac are you using?

Click the Apple menu > About this Mac to find out.

You don't say which update you're trying to make so I'll assume it's to macOS Catalina.

Try this:

• Go to your Applications folder and locate the "Install macOS Catalina" application. Delete it and empty the trash.

• Restart your iMac in safe mode by pressing the Shift key until you see the Apple logo and progress bar at startup.

• Login, go to the App Store and attempt the upgrade again from there. If it works, Hooray! Then you can restart normally.

If this doesn't resolve the problem then come back and let us know.

Meanwhile, please see:

How to upgrade to macOS Catalina - Apple Support

Use safe mode to isolate issues with your Mac - Apple Support

Kamran86 wrote:

Hi.

I am unable to update my software. A notice appears stating "the request timed out". An error occurred while installing the selected updates.

How do i fix the problem?

What software are you talking about?

A slow internet download speed is a known issue—if suspect—try a different Network.

if the display went on sleep mode that could be the problem or it might be just the internet.

this could also help:

https://youtu.be/grpVlDxA8P4