emails not showing up in all inboxes

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Level 1

11 points

emails not showing up in all inboxes

Hello,

I have several emails accounts for work and personal. All my accounts are working and I am able to see all my new emails when I click on each account individually. The issue is that they are not showing up in the "All Inboxes" folder until I click on each account. Once I go to each individual inbox then go back to "all inboxes" they show up, but not before. I am on an iPhone 8 with the latest firmware. I have also restarted the mail app as well as the phone itself. Not sure what else to do. Any suggestions?

Posted on Mar 17, 2020 7:36 AM

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Answer 1

Top-ranking reply

joli021 Author

Level 1

11 points

Mar 20, 2020 7:40 PM in response to chris_g1

Finally figured it out. Apparently one of my email account as not working correctly and causing the others to act up. I removed the bad email account and not everything is back to normal. I had removed other account and readded them except for this one.

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Answer 2

Joseph_S.

Community Specialist

Mar 18, 2020 6:42 AM in response to joli021

Hello joli021,

I see that you're not seeing new emails in the "All Inboxes" folder until after you go into each individual account. I can understand you concern, and I'd be happy to look into this with you.

Let's start by having you choose one of your email accounts to test with. Once you've decided which account you're going to use, delete the account from your device and add it back and then test to see if the issue remains. If this fixes the issue then try the same thing with the other accounts. The article below will guide you through removing the account and adding it back to your device. Look at the section titled "Remove your email account and set it up again".

If you can’t send email on your iPhone, iPad, or iPod touch

If the issue remains, respond back with some more details. Has it always been this way? If not, when did the issue begin? Have you made any recent changes to your iPhone?

Thank you for using Apple Support Communities.

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Answer 3

chris_g1

Community Specialist

Mar 18, 2020 12:40 PM in response to joli021

Hello joli021,

Thanks for those additional details. Just to clarify, were you able to remove one of the accounts, add it back and test to see if the issue persists? If so, at this point, you'd want to reach out to Apple Support. You can reach them with the link below.

Get Support

Thank you for using Apple Support Communities.

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Answer 4

joli021 Author

Level 1

11 points

Mar 18, 2020 9:26 AM in response to Joseph_S.

The issue still persists. It used to work perfectly and then it stopped one day. I have been dealing with it for about two months now, but recently I've missed a couple of important emails that ended up in the email's inbox, but not my "All Inboxes" folder. Eventually they show up in the "All Inboxes" but much later like several hours or days later. If I click on the individual email's inbox then automatically they show up in the "All inboxes" folder. I have an email account that I rarely use and in that one I will get an email and it won't show up for several days.

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Answer 5

joli021 Author

Level 1

11 points

Mar 18, 2020 9:28 AM in response to joli021

Also this is happening on different account. I have exchange, office365, and IMAP account. It is happening on all of them. If an email comes in I get it right away in the individual folders.

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emails not showing up in all inboxes

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