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User profile for user: Angelbishops62
Angelbishops62 Author
User level: Level 1
17 points

AirPods Crackling only when noise cancelling or transparency are turned on.

Hi, I have had my AirPods pro for 6 months and now the left earphone began crackling when noice cancelling or transparency are turned on.

No such issue when they are off.

The crackling happens when I move my head or when I raise my voice.

Uncoupling and re-coupling, even upon full resetting the AirPods in their case, did not resolve the issue.

it is clearly a software issue.+do you know if this can be fixed?

i saw a few users getting their pods replaced to no avail.

thx all

Posted on Mar 17, 2020 12:51 PM

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Question marked as Top-ranking reply
User profile for user: Community User
Community User

Posted on Mar 18, 2020 1:46 PM

Hello again!


Thanks for the update. Once the Apple Stores are open again, you can use this link to schedule you an appointment:

Contact - Official Apple Support 


You can also contact Apple Support to see if a mail in repair/replacement is available in your area:

Contact Apple for support and service - Apple Support



Take care.

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3 replies
User profile for user: chris_g1
chris_g1
User level: Community Specialist

Mar 18, 2020 12:58 PM in response to Angelbishops62

Hello,


Welcome to Apple Support Communities! I understand you're having trouble with your AirPods. I'm happy to assist you with this.


Looks like you've done some great troubleshooting steps. Let's try using the AirPods with a different device to see if the same thing happens. Also, make sure all other apps are closed and test with the Apple Music app to help isolate the cause of this issue. If the issue persists, contact Apple Support: Contact Apple for support and service - Apple Support



Best Regards.




[Edited by Moderator]

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AirPods Crackling only when noise cancelling or transparency are turned on.

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