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Can't open files from Adobe Photoshop

Something bizzare is going on, probably my own doing but I'm missing something. I'm running CS6 Photoshop and have been for a while. I can create new files just fine, save them just fine, and even open them (PSD or whatever) in other applications like Affinity Photo. I can see all the files in Finder, I can even open them in preview. But when in Photoshop, I click on drive where I previously created/edited/saved a file (either the desktop, external USB drive, or Stick ), I get a popup with a giant icon but no files. I have tried resetting PS preferences, re-starting PS, and even rebooting but no dice. Can someone give me a clue? Pictures below show you what I get when I try to _open_ a file. 





I'm thinking its something in settings, but I honestly can't find it. I have no idea what the dates on those folders is about. But maybe that's a Clue? Need some help. TIA-Mike

iMac 27" 5K, macOS 10.15

Posted on Mar 19, 2020 8:25 AM

Reply
14 replies

Mar 21, 2020 8:43 AM in response to LightningMike

Why they carried that date (2017) forward until early 2019 I don't know.

That's standard Apple stuff. If a model is released in 2017, and the hardware doesn't change (other than minor point revisions), it's always designated by the year that model was first designed, not the year is was built.


What does change, even though entirely unnecessary, is the firmware. Had you bought that same Mac in 2017, it would have shipped with Sierra. But (I would guess) for no more a reason than to make a Mac built two years later seem like a better or newer version, they change the firmware to only allow the current OS or newer to be installed, even though Sierra would still work just fine. That's how you ended up with Mojave.


Creating a new partition:


  1. Can't stress this enough. Have a full, restorable backup on hand FIRST. Just in case anything goes south, you can at least restore the Mac to the point it was at before you started.
  2. Open Disk Utility. Highlight the drive name itself at the top in the left column. Click Partition in the top row.
  3. Assuming you only have Catalina installed and no other partitions, you should see something like this. Except it won't be divided into three parts as my drive is.
  4. Click the + button to add a new, hard partition. It will default to splitting the space, but at this point, you can make the new partition any size you want. Either by moving the dot on the wheel, or just entering number of GB you want (where mine says 150). You're kind of limited with a 250 GB drive, so be careful how you split it. I have Mojave on a 55 GB partition. The OS and most of the CS6 suite is on it. Even then, it still has 27 GB of free space. So you don't need a ton of room. Just make sure not to make it too small. A drive that's almost full is always bad!
  5. Click Apply when you have things sized the way you want them. It should only take about 15-20 seconds to complete. Quit Disk Utility.
  6. Restart the Mac and immediately hold down the Command+Option+R keys. Adding the Option key is supposed to tell the Mac to install the OS the Mac shipped with, not the same as what's currently on the drive.
  7. When the work screen appears, choose to install macOS. Check to make sure it asks where to install Mojave. It may want to overwrite Catalina, so also make sure to click the button to choose another drive, and select your new, blank partition.

Mar 21, 2020 10:28 AM in response to LightningMike

Rather than splitting your boot drive into two volumes get an external SSD and boot from it. I can boot from a USB 3.1 SSD in this configuration in about 50-60 seconds.


Booting from my internal SSD takes about 25-30 seconds. So there's not a big difference. Once booted speed seems the same. I have several SSDs I use for different systems and external storage.


OR you can get an external SSD in it's own case if you prefer.


Mar 21, 2020 11:58 AM in response to Old Toad

Both are interesting ideas, my concern with the dual partition is that since I only have 256 GB to play with, performance might take a hit? You guys are the experts, so tell me. I know from experience that it does happen. Kurt's approach sounds like better overall performance as long as I limit what goes on the SSD partitions. I use a lot of fonts... do they go on the root drive or can they be on an external drive? And I think from what Kurt is saying is that if I repartition, Mojave is buried someplace in the hardware (maybe) and it'll install it without too much of a hassle.


Toads idea also has its merits. SSDs have continued to drop in price and I could possibly use a 1TB USB like Intel’s 660p M.2 NVMe PCIe unit in a quality USB 3.1 housing and boot Mojave from that external drive... am I correct? Something like this?




And would that drive be automatically formatted in Mojave as well?Mike

Mar 19, 2020 1:39 PM in response to Kurt Lang

LOL... I'd go to the Apple Store and ask at the genius desk (take screen shots on my iPad) but here in Mass they've closed the Malls, same with CT AFAIK. Looks like I will definitely reformat and migrate back to Mojave version that was on my Mac when I bought it and updated the first day. Installed CS6 and it worked like a charm until Catalina came along.


Thanks for looking and trying.

Mar 19, 2020 1:47 PM in response to LightningMike

I'm fortunate enough to have the CS6 Master Collection. Mainly because there is no affordable, full featured DVD/Blu-ray authoring software anywhere.


I bought a 2018 Mac Mini that still came with Mojave so I could install it and CS6 on a separate partition. According to Adobe, it's still legal to use Encore if you already have a license. So I boot into Mojave whenever I need to do any disc authoring.

Mar 21, 2020 6:14 AM in response to Kurt Lang

Kurt... Being a near octogenarian, I sometimes don’t understand how some brilliant ideas like yours are implemented. Now rather than going backwards on all my stuff having it run on High Sierra or Mojave, maybe I should think about repartitioning. But with a 250 Gig SSD and 160 gigs free, would that be choking my performance? Is it a PITA to upgrade an internal SSD? That’s one big question.


Next big question is how do I repartition a SSD and install two operating systems? Is there a good-proof video that shows how to do this, one that even I could understand?


And thanks so much for your comments, seeing as we’re shuttered in these days I have plenty of time on my hands to try and make my computer use more enjoyable and productive.


Mike



Mar 21, 2020 8:14 AM in response to Kurt Lang

Purchased March 2019, It came with Mojave IIRC. It's the 2017 iMac 27-inch 5K Retina, 3.4 Quad-Core Intel Core i5, came with 8 GB memory, I upgraded and added two 16 GB sticks so now it has 40 GB. And as noted previously, I opted for the 250 GB SSD rather than the standard SATA drive. Why they carried that date (2017) forward until early 2019 I don't know. Catalina is totally new... from last Fall.

Mar 21, 2020 12:42 PM in response to LightningMike

Both are interesting ideas, my concern with the dual partition is that since I only have 256 GB to play with, performance might take a hit?

If you split your 256 GB internal, performance will be identical. Any external SSD will be a bit slower, but it isn't much different as long as the connection is USB 3 or USB C.


I took an SSD out of an older Mac Pro I sold and put it in a USB 3 housing. Other than the boot time is a bit slower, once up and running, you can't tell much of a difference. The item Old Toad mentioned is essentially the same idea, with the only downside (slight) is the drive isn't protected from anything that may hit it.

I use a lot of fonts... do they go on the root drive or can they be on an external drive?

Doesn't matter. Unless you're talking about a massive number of 'em, fonts don't take up much room. I have a folder with about 29,000 fonts in it (under various subfolders) and all of that only takes up 12 GB of space. You can put them pretty much anywhere you want, other than the System folder.


I would say don't drop them all into a Fonts folder. Fonts take up space in RAM, lots of them being active will naturally eat up a lot of RAM and cause your apps to drag as they struggle to show mile long lists. Use your font manager to activate what you need as you need them.

And I think from what Kurt is saying is that if I repartition, Mojave is buried someplace in the hardware (maybe) and it'll install it without too much of a hassle.

No, it isn't anywhere on your Mac. That's just what a Command+Option+R start should install, which will all be downloaded via the Internet from Apple's servers.

Toads idea also has its merits.

Indeed it does. An external SSD on a USB 3 or USB C connection is plenty fast.

Mar 30, 2020 2:56 PM in response to Kurt Lang

Just wanted to let you guys know I'm on the fence thinking about it. Since we're more or less house-bound, my "Honey-Do" List has grown and I had/have a few things to do. While I've reformatted PCs back in the day, I've never reformatted a Mac so its a little scary? One piece of advice I'd like is what to really save or back up. None of my graphic projects are on the SSD, right now the only stuff on that drive is the OS, the Adobe CS6 suite, and Affinity Photo, and a few trials like CorelCAD and FontBook. I have everything I need to reinstall whatever I need on a fresh install of Mojave, so I'm trying to figure out whether its worthwhile to back up anything?


Right at this moment I'm showing 86.71 GB used, 16.05 GB as Other Volumes, and 147.92 GB free. Looking more closely, Apps are 22.82, Docs 18.5, Photos 5.25, Messages 5.24, Music Creation (?) 2.18, Mail 1.94, System 11.01, and Other 27.25 GB. So... I guess I'll sift thru this stuff as mail and messages are redundant to my iPad/iPhone, Gmail is not going away, don't really know what "other" is LOL (yet). I will check back after I take a good hard look and maybe move or pre-delete stuff.

Can't open files from Adobe Photoshop

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