iPad Pro online order upgrade

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Level 1

8 points

iPad Pro online order upgrade

I purchased an 11-inch iPad Pro 256GB a couple of days ago. I just received an email saying that because a new iPad Pro just got released, they’re upgrading my order to that one at a new lower price. Cool, that sounds great. Problem is, I paid £919 for the iPad I thought I was getting, now it’s telling me the price is £869 for this upgraded version. So my question is, shouldn’t I be getting a refund of the £50 difference? The online order summary is saying that my total order (including Apple Pencil) is now £988, not the £1038 I originally paid. Thanks folks 😊

iPad Pro 11-inch Wi-Fi

Posted on Mar 19, 2020 2:21 PM

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Answer 1

Top-ranking reply

Phil0124

Community+ 2026

Level 10

220,004 points

Mar 19, 2020 2:35 PM in response to mega-sktch

Has Apple already charged you?

Normally they charge the payment method when the ship. If the charge is not appearing in your statement, then they have not charged you yet, and such will just charge you the lower amount when they do.

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Answer 2

babowa

Level 9

78,580 points

Mar 19, 2020 5:06 PM in response to mega-sktch

Well, you best get in touch with the online Apple store via phone or online chat and ask. We are just other end users here and do not work for Apple, so we can only guess with financial transactions.

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Answer 3

QuickPost

Level 10

103,455 points

Mar 19, 2020 2:25 PM in response to mega-sktch

Hello,

You will need to call Apple for assistance.

Contact AppleCare

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Answer 4

babowa

Level 9

78,580 points

Mar 19, 2020 4:46 PM in response to mega-sktch

They usually actually charge your card when they ship the item. You can check your financial institution account online to see if and what has been charged.

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Answer 5

mega-sktch Author

Level 1

8 points

Mar 19, 2020 4:46 PM in response to Phil0124

They charged me when I put the order through. I’ve never ordered from them online, only bought in store, so I have no idea what to expect.

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Answer 6

mega-sktch Author

Level 1

8 points

Mar 19, 2020 4:48 PM in response to babowa

As far as I can see the money is gone. When I placed the order, it charged me.

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