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Safari 13.0.5. Datalin 10.15.3. Streaming video on HBOgo, Netflix, etc. is just not playing. Sound is okay. Videos play in Google Chrome Version 80.0.3987.149 (Official Build) (64-bit). Have reinstalled Flash Player to latest version twice. have checked all the check boxes in safari setting to FlashPlayer ON. Videos on Britbox do work. Any suggestions?
Thanks,
Jack
iMac, OS X 10.11
Startup in Safe Mode. https://support.apple.com/en-gb/HT201262 to try to isolate the cause of the issue.
Select your account and login.
Launch Safari.
Test.
To leave Safe Mode, click Apple logo in the menu bar and choose “Restart”.
Reset PRAM: Reset NVRAM or PRAM on your Mac - Apple Support
System Preferences > Network > Advanced > DNS
If you see any other DNS servers listed other than one setup by your Internet service Provider designated,
select those and click the minus button at the bottom.
Test.
Are you running any anti - virus programs? Using a VPN?
Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account https://support.apple.com/en-us/HT204443
Safe Mode - About. https://support.apple.com/en-us/HT201262
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin. https://pastebin.com/
Etrecheck – System Information. https://apps.apple.com/app/etrecheck/id1423715984?ls=1&mt=12
Web site version if required. https://etrecheck.com
Thanks you so much for the help. I tried SafeMode, didn't help. But Mac OS Recovery worked - Command-R and Reinstall MacOS. Seems to be working now.
Cheers
Flash isn't needed.
Safari 13.0.5 not playing streaming video - suspect Flash Player
