I went into apple and asked how I could reduce the amount of storage my photos took up on my iPhone. I was told to turn off iCloud photos. I did that but then over half my photos disappeared, I immediately turned it back on but my photos still haven’t come back. Is there any way I can somehow get my photos back?
That advice is wrong.
Turning off iCloud Photos will mean you want them only *on* your device, not only *off* your device.
If you had been using Photo Optimization, your phone would attempt to download all full sized photos from iCloud to your phone,. IF you don't have enough space on your phone, that process can't complete.
Did you have optimization on? How much space was/is available on your phone? Did you receive any error messages?
These are the details missing in your message. Hard to help without them.
With the limited information that you have provided, I had to guess the problems faced by you. Some of it can be understood by reading below.
Photos exists on iPhone and iCloud when you turn on iCloud Photos
There is no situation when photos are only on iCloud Photos. There is something missing in your communication.
You may get better and prompt responses if you may kindly provide the iPhone Model that you have and the iOS version if it is known to you.
LACAllen; You are referring to Optimisation and the OP is talking about photos that have disappeared.
Request you to understand an advice, before calling it wrong. I would like to know which part of my advice was wrong.
LACAllen; You are referring to Optimisation and the OP is talking about photos that have disappeared.
If the OP does not have enough storage locally, that could explain their "disappeared" comment.
This is why I asked about error messages. I am confident there would have been one.
Request you to understand an advice, before calling it wrong. I would like to know which part of my advice was wrong.
This is not a respectable way to speak to a fellow volunteer. I suggest you rethink your strategy.
I was referring to the Apple advice given to turn off iCloud photo as a way to remove photos from their phone. That advice is wrong. I was not referring to you and suggest you read more carefully.
I went into apple and asked how I could reduce the amount of storage my photos took up on my iPhone. I was told to turn off iCloud photos
My iCloud storage was full and has been for a longtime but I never did anything about it and no, the only messages I ever got were about my iCloud storage and how it was full. Here is a photo on the screen
ok... so you are now saying 2 opposite things.
You originally wanted to reduce the amount of photo storage on your device and now you're saying iCloud was full.
You must reduce the amount of photos being stored in both if this is all true.
See >>> https://support.apple.com/en-ca/HT205703
Best of luck.
If my words have offended you, I am sorry.
It would have been more appropriate for you, if you had said;
I am also a volunteer and cannot read in between the lines every time.
I have an iPhone 7 and the iOS is 13.3.1
what would you need to to say to make it more clear?
Turning off iCloud Photos will not delete photos from iPhone, it will remove photos from iCloud. Photos are always there on your iPhone whether iCloud Photos are ON or OFF
Photos can disappear from your device only is
iCloud photos
