System Crash
Are there any bad actors causing this system crash?
MacBook Pro 13", macOS 10.15
Are there any bad actors causing this system crash?
MacBook Pro 13", macOS 10.15
Offhand, yes.
com.sophos.kext.oas 9.9.4
com.bitdefender.TMProtection 5.0.0
com.bitdefender.FileProtect 1
com.sophos.nke.swi 9.9.4
com.sophos.kext.sfm 9.9.4
com.avg.PacketForwarder 2.1
com.avg.FileShield 4.0.0
com.bitdefender.SelfProtect 1.2.16
You have three anti-malware apps installed: Sophos, BitDefender, and AVG. In reality, you probably don't need any of them but certainly you only need one. However, there is no way to know if any of them caused the panic.
Dealing with Kernel Panics
Disconnect any third-party peripherals including any USB hubs. Use safe mode to isolate issues with your Mac - Apple Support then boot the computer into Safe Mode: Use safe mode to isolate issues with your Mac - Apple Support and Playing Safe- what does Safe mode do? See Diagnosing problems- crash, freeze, panic, or spinning beach ball?, Don’t Panic! Understanding & Troubleshooting Kernel Panics in macOS, How to fix kernel panics after installing OS X updates | MacIssues, and If your Mac restarted because of a problem - Apple Support.
Kernel panics are indicative of possible hardware failure, so you should Check your Mac with hardware diagnostics or AHT. Kernel panic logs are found in: /Library/Logs/DiagnosticReports/ folder.
If you have no success figuring what is happening then you may need to examine the software you have running when the panics occur. Be sure it’s all current. If you must to resolve the problem erase the disk and reinstall macOS. Follow this outline to reset the computer to the factory-new state: Factory reset of your Mac - Apple Support.
Boot Into Safe Mode
Offhand, yes.
com.sophos.kext.oas 9.9.4
com.bitdefender.TMProtection 5.0.0
com.bitdefender.FileProtect 1
com.sophos.nke.swi 9.9.4
com.sophos.kext.sfm 9.9.4
com.avg.PacketForwarder 2.1
com.avg.FileShield 4.0.0
com.bitdefender.SelfProtect 1.2.16
You have three anti-malware apps installed: Sophos, BitDefender, and AVG. In reality, you probably don't need any of them but certainly you only need one. However, there is no way to know if any of them caused the panic.
Dealing with Kernel Panics
Disconnect any third-party peripherals including any USB hubs. Use safe mode to isolate issues with your Mac - Apple Support then boot the computer into Safe Mode: Use safe mode to isolate issues with your Mac - Apple Support and Playing Safe- what does Safe mode do? See Diagnosing problems- crash, freeze, panic, or spinning beach ball?, Don’t Panic! Understanding & Troubleshooting Kernel Panics in macOS, How to fix kernel panics after installing OS X updates | MacIssues, and If your Mac restarted because of a problem - Apple Support.
Kernel panics are indicative of possible hardware failure, so you should Check your Mac with hardware diagnostics or AHT. Kernel panic logs are found in: /Library/Logs/DiagnosticReports/ folder.
If you have no success figuring what is happening then you may need to examine the software you have running when the panics occur. Be sure it’s all current. If you must to resolve the problem erase the disk and reinstall macOS. Follow this outline to reset the computer to the factory-new state: Factory reset of your Mac - Apple Support.
Boot Into Safe Mode
I think Kappy has you covered nicely.
System Crash