Giving "ask in person" approval for Apple Store App purchase (family Ask to Buy)

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Level 1

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Giving "ask in person" approval for Apple Store App purchase (family Ask to Buy)

In the past, I could enter approval for purchases by my children by using their own device using 'approve in person' as described in https://support.apple.com/en-au/HT201089#parents.

This functionality no longer appears. There is no longer a link to click on to provide "in person" approval.

How can I restore this functionality of being able to give parental approval for apple store purchases from the child's device? Or has Apple removed this functionality to get more parents to buy a second Apple device, thus generating additonal sales?

iPad Air 2 Wi-Fi

Posted on Mar 23, 2020 3:56 AM

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Answer 1

Leanne_68

Community Specialist

Mar 24, 2020 9:30 AM in response to J-blu

Hello, J-blue.

I understand that you no longer see the option to provide in-person approvals for App Store purchases. As a father, I love the safety and protection this feature offers and am glad to help.

The Apple Support article, If Ask to Buy isn't working, provides specific insight into this issue. In addition to the steps in the article, I would also suggest restarting all the devices involved and ensuring that they’re up-to-date.

Restart your iPhone

Update your iPhone, iPad, or iPod touch

Best Regards.

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Answer 2

Joseph_S.

Community Specialist

Mar 24, 2020 2:22 PM in response to J-blu

J-blu,

Could you tell me is the "Approve in Person" option is available from the an app's page in the App Store? I did some testing with my own Family Sharing account and found that it was.

Best Regards.

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Answer 3

i_rina

Community Specialist

Mar 24, 2020 3:01 PM in response to J-blu

J-blu,

Thanks for the update. In this case, it sounds like you may wish to contact Apple Support.

Best Regards.

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Answer 4

J-blu Author

Level 1

10 points

Mar 24, 2020 2:34 PM in response to Joseph_S.

'approve in person' used to be displayed as a link at the top of the app page in the app store, from memory, or another similar page. It is not there now. And the 'log out of account option' is disabled, so I can't log in as me to approve the purchase.

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Answer 5

J-blu Author

Level 1

10 points

Mar 24, 2020 1:40 PM in response to Leanne_68

All this has already been done. The iPad is logged in to a member of the family (and I can't log out to try anyone else), OS is up to date and the device has been rebooted.

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Giving "ask in person" approval for Apple Store App purchase (family Ask to Buy)

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