"Please try again later" whenever I try to input my billing information...?

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Level 1

5 points

"Please try again later" whenever I try to input my billing information...?

Exactly as the title says. I've been wanting to add my billing information to my Apple ID for months now - usually I don't buy stuff through Apple so I never needed to do it until now. When I originally input it, the error message that popped up was "please try again later". Curious, I input it over and over a few more times, but no dice. I figured it was just an internal thing and let it be.

It's been months since then. My brother wants me to buy something for him so I tried again today, but it's still the same issue. I don't have a problem like this with any other devices (this has all happened on an iPad Air). The same error message popped up with no explanation. I tried putting my information in through the game he wants, then through settings, but nothing seems to work. It's always "please try again later", haha. Is this a common problem? How do I overcome it?

Posted on Mar 23, 2020 4:45 AM

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Answer 1

King_Penguin

Level 10

334,336 points

Mar 23, 2020 5:40 AM in response to bluejam33

You've tried via your computer's iTunes and via https://appleid.apple.com/account/manage ?

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Answer 2

Eric Root

Level 10

685,311 points

Mar 23, 2020 6:51 AM in response to bluejam33

Do you have access to another WiFi network where you can try? That has worked for several people.

Try a restart.

Restart your iPhone, iPad, or iPod touch https://support.apple.com/en-us/HT201559

Try a forced restart.

Reset Device. https://support.apple.com/en-us/HT201412

If necessary

Hard reset. https://www.wikihow.com/Hard-Reset-an-iPhone

Do a backup and try a factory reset. Then restore from your backup.

Restore to Factory setting. https://support.apple.com/en-us/HT201252

Backup - Restore your device from an iCloud or iTunes backup. https://support.apple.com/en-us/HT204184

If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.

iTunes Store - Contact Us - Official Apple Support. https://support.apple.com/en-euro/itunes-contact

iTunes Support – world wide https://support.apple.com/choose-country-region/itunes

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