iCloud login

Hi, I know my user name and password but the too factor authentication is on and I no longer have that mobile number it’s been disconnected??? Need help please

Posted on Mar 23, 2020 12:32 PM

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Posted on Mar 23, 2020 12:44 PM

Do you have any other trusted devices or trusted phone numbers set up? If so, see the following from Two-factor authentication for Apple ID - Apple Support


If you're signing in and don’t have a trusted device handy that can display verification codes, you can have a code sent to your trusted phone number via text message or an automated phone call instead. Click Didn't Get a Code on the sign in screen and choose to send a code to your trusted phone number. You can also get a code directly from Settings on a trusted device. Learn how to get a verification code.


If you use iOS 11.3 or later on your iPhone, you might not need to enter a verification code. In some cases, your trusted phone number can be automatically verified in the background on your iPhone. It’s one less thing to do, and your account is still protected with two-factor authentication.


If not, see the following from the same link (and once you regain access I would recommend setting up more trusted phone numbers; they can be Android phones, landlines, friends' phones, etc).


If you can’t sign in, access a trusted device, reset your password, or receive verification codes, you can request account recovery to regain access to your account. Account recovery is an automatic process designed to get you back in to your account as quickly as possible while denying access to anyone who might be pretending to be you. It might take a few days—or longer—depending on what specific account information you can provide to verify your identity.


1 reply
Question marked as Top-ranking reply

Mar 23, 2020 12:44 PM in response to Jaygatsby1971

Do you have any other trusted devices or trusted phone numbers set up? If so, see the following from Two-factor authentication for Apple ID - Apple Support


If you're signing in and don’t have a trusted device handy that can display verification codes, you can have a code sent to your trusted phone number via text message or an automated phone call instead. Click Didn't Get a Code on the sign in screen and choose to send a code to your trusted phone number. You can also get a code directly from Settings on a trusted device. Learn how to get a verification code.


If you use iOS 11.3 or later on your iPhone, you might not need to enter a verification code. In some cases, your trusted phone number can be automatically verified in the background on your iPhone. It’s one less thing to do, and your account is still protected with two-factor authentication.


If not, see the following from the same link (and once you regain access I would recommend setting up more trusted phone numbers; they can be Android phones, landlines, friends' phones, etc).


If you can’t sign in, access a trusted device, reset your password, or receive verification codes, you can request account recovery to regain access to your account. Account recovery is an automatic process designed to get you back in to your account as quickly as possible while denying access to anyone who might be pretending to be you. It might take a few days—or longer—depending on what specific account information you can provide to verify your identity.


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iCloud login

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