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Locked i phone and forgetting apple id

My problem related to relative

She forgot her email which used as Apple ID but she remember the password and the first letters of the ID, and her phone is locked now

she used one old ID (****@ hotmail.com)

but It is changed one year ago to another email

how can She receive her apple id




[Email Edited by Moderator]

Posted on Mar 23, 2020 1:23 PM

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Question marked as Best reply

Posted on Mar 23, 2020 1:24 PM

See if she can recover the ID/password.


Apple ID - How to find your Apple https://support.apple.com/en-us/HT201354 An iCloud e-mail address is an Apple ID.


Apple ID - Find https://iforgot.apple.com/appleid#!&section=appleid


Enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage https://appleid.apple.com/#!&page=signin


Apple ID – Forgot Password https://support.apple.com/en-us/HT201487



2 replies
Question marked as Best reply

Mar 23, 2020 1:24 PM in response to ashwaqh

See if she can recover the ID/password.


Apple ID - How to find your Apple https://support.apple.com/en-us/HT201354 An iCloud e-mail address is an Apple ID.


Apple ID - Find https://iforgot.apple.com/appleid#!&section=appleid


Enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage https://appleid.apple.com/#!&page=signin


Apple ID – Forgot Password https://support.apple.com/en-us/HT201487



Mar 23, 2020 1:27 PM in response to ashwaqh

See Turn off Activation Lock https://support.apple.com/en-us/HT201441 “If you erase your device without signing out of iCloud first, it might still be protected by Activation Lock. Whether you erased your own device or … [got] one from someone else, you can only turn off Activation Lock by entering the correct Apple ID and password.”

 

So, if she forgot the correct Apple ID, use Having trouble signing in/iForgot  https://iforgot.apple.com/password/verify/appleid to recover it.

Locked i phone and forgetting apple id

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