iPhone 8+ 13.3.1
Touch ID enabled. Works perfectly for everything except Apple Pay (which has been successfully set up for years).
Resting a clean finger on the Home Button fails to launch Apple Pay.
Anyone any ideas, please?
Thanks!
iPhone 8 Plus
Mark,
You are wrong. Resting a finger on the home button DOES NOT launch Apple Pay. The contactless card reader at the vendor signals the NFC chip in the iPhone to launch Apple Pay and then your fingerprint is tested for validity.
Pay with iPhone with Touch ID
Watch the demo to see how it works
You cannot automatically launch Apple Pay by just resting your finger on the home button without the iPhone being in close proximity of the contactless card reader.
Axel F.
Mark,
You are wrong. Resting a finger on the home button DOES NOT launch Apple Pay. The contactless card reader at the vendor signals the NFC chip in the iPhone to launch Apple Pay and then your fingerprint is tested for validity.
Pay with iPhone with Touch ID
Watch the demo to see how it works
You cannot automatically launch Apple Pay by just resting your finger on the home button without the iPhone being in close proximity of the contactless card reader.
Axel F.
Before you reach out to Apple Support, since you say this started after an iOS update, I'd recommend you try a Forced Restart and see if that helps.
See this link for directions --> Force restart iPhone - Apple Support
Hello Mark Sealey,
I see that you're having an issue when trying to use Touch ID with Apple Pay. I certainly understand your concern, and I'd be happy to look into this with you.
Let's have you take a look at the following articles with some steps that can help with this issue that you've been having with Touch ID.
If Touch ID isn't working on your iPhone or iPad
Use Touch ID on iPhone and iPad
If you go through these steps,including trying to enroll another fingerprint and the issue remains, respond back with the answers to the following questions.
Thank you for using Apple Support Communities.
Hello Mark Sealey,
Thanks for clarifying and also testing that for us. Since the issue persists, you'll want to reach out to Apple Support. You can reach them with the link below.
Thank you for using Apple Support Communities.
Hello Mark Sealey,
Thanks for those additional details. You mentioned that no changes have been made other than regular updates. Did this begin after updating the software on your iPhone? Were you able to enroll a new fingerprint and test?
We look forward to hearing back from you.
Thank you for your offer of help, MoonJ!
All aspects of my Touch ID work perfectly (thanks for those inks; am familiar with their content): it's ONLY APPLE PAY which fails to launch when it should.
I have to go to my Wallet.
Previously, resting a clean finger on the Home button invariably launched Apple Pay… I know because I did it so many times by mistake :-)
That has stopped working. Even if I leave a finger there for 20 seconds. All other Touch ID functions work as they should.
No changes to iPhone other than regular approved updates. Restarting makes no difference: I can now only get to Apple Pay by manually navigating to the subfolder in which I keep Wallet. Tap on Wallet and Apple Pay launches as expected.
Thank you for your reply, kareng12!
It may well be that the bug has only appeared after an iOS update. I don't use Apple Pay very often; but wanted to start doing so to avoid credit card contact… social distancing etc.
As I say - and I apologize if I was not clear - the fault only affects the launch of Apple Pay. All other Touch ID operations work as expected.
I deleted my right index finger print and rescanned it. All Touch ID with that new print work perfectly - except only Apple Pay. It will not launch.
Thanks. Yes, I tend to (force) restart at the end of each day's usage.
Have posted here so as not to add to the strain which Apple support must be under with more serious things at this time :-)
Your help appreciated!
Am I not right in thinking that the expected behavior is indeed to rest a finger on the Home button; and that launches Apple Pay?
Thank you, Axel F.
Because I wondered whether Apple Pay would only launch in proximity to the vendor device, I tried this under the screen - where the checker showed me - at Whole Foods. Apple Pay did not launch.
I wiggled, and I jiggled, and I swayed and I swooped (IOW I repositioned my iPhone up down and side to side to get that NFC chip to respond). But it did not.
Are you also saying that behavior has changed from previous iOses, Axel, please: I know I often used to accidentally launch Apple Pay/Wallet when touching the Home button… instead of invoking SIRI, for instance?
Hi Mark,
There was an option where a Double Click of the home button would launch Apple Pay. That Option was found in
Settings ->Wallet & Apple Pay to invoke if the iPhone was locked, if I remember correctly. Mere resting your finger did not do the trick. So if the iPhone is locked then one would double-click on the home button to launch Apple Pay.
Axel F.
Thank you again, Alex.
I'll do just as you suggest the next time I go to a terminal enabled for Apple Pay.
Your help appreciated!
Touch ID not working for Apple Pay
