iphone locked when i switched network proveder from Tesco mobile to Plusnet mobile

Question

iphone locked when i switched network proveder from Tesco mobile to Plusnet mobile

I have just switched provider from Tesco mobile to Plusnet mobile. When I put my new SIM card in I get the message that SIM Not Supported. Phoned Plusnet who say iPhone has been locked so contact Tesco mobile to get it unlocked. Tesco SIM now obsolete as fave left that network. They can only send me a code to unlock but that is no good as my iPhone won’t move on from the SIM not supported message, I.e. I cannot access the keyboard, or anything else. Please can someone advise me what to do as I cannot use my phone even though I am now a subscriber to Plusnet ( who tell me they have no way of unlocking my phone)

iPhone 5c, iOS 10

Posted on Mar 23, 2020 3:35 PM

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Answer 1

Top-ranking reply

kb1951

Level 10

126,083 points

Mar 23, 2020 3:45 PM in response to BeachReflections

If your phone is locked to Tesco, then you need to work with them to get it unlocked. If you don’t have a SIM card from them, then you need to get one. See here for help: https://support.apple.com/en-us/HT201328

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Answer 2

kb1951

Level 10

126,083 points

Mar 24, 2020 3:47 AM in response to BeachReflections

Apple cannot unlock a phone. Only the carrier can do that. Tesco is the only one that can do this. You have to work with them. Talk to a manager if you have to about this.

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Answer 3

Mar 24, 2020 1:31 AM in response to kb1951

Unfortunately Tesco is just referring me to Apple, who in turn are referring me to Tesco. My contract with Tesco finished yesterday so my Tesco sim doesn’t work either. Plus as I said My new provider, Plusnet, tell me they are unable to unlock my phone and they refer me to Tesco.......and so it goes on!!!

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