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I only have 5 family members, why can't I add a 6th?

I am trying to get my family group set up and add my husband. I am the organizer, with 4 child accounts attached to my family. The option to Add a Family Member is greyed out and cannot be clicked. When I try on my desktop, it says I have reached my limit of 5, although everything else says 6.

Posted on Mar 23, 2020 8:10 PM

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Question marked as Top-ranking reply

Posted on Mar 23, 2020 8:20 PM

If you made recent changes, log out, then log into your Apple ID account (or just restart your device). If still no success, you’ll have to contact Apple Support directly - start with the Contact Support button at top-right of this page.


Restart instructions: https://support.apple.com/en-us/HT201559


Choose a product and connect to support expert by phone, chat, email, and more.

Contact Apple Support here.

3 replies
Question marked as Top-ranking reply

Mar 23, 2020 8:20 PM in response to buckikitties

If you made recent changes, log out, then log into your Apple ID account (or just restart your device). If still no success, you’ll have to contact Apple Support directly - start with the Contact Support button at top-right of this page.


Restart instructions: https://support.apple.com/en-us/HT201559


Choose a product and connect to support expert by phone, chat, email, and more.

Contact Apple Support here.

I only have 5 family members, why can't I add a 6th?

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