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iphone cannot be restored.

how to resolve this issue (cannot be restored. An unknown error occurred(9)), I have followed the general steps/solution from the internet?

iPhone 7, iOS 12

Posted on Mar 23, 2020 11:51 PM

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3 replies

Mar 23, 2020 11:58 PM in response to 2010_2006

Yes, I got very scared when this happened to me.

however this worked for me:

try a dfu restore:

  1. Connect the device to a computer using a USB cable.
  2. Quick-press the Volume Up button
  3. Quick-press the Volume Down button
  4. Hold down the Side button until the screen goes black, then hold down both the Side button and Volume Down button.
  5. After 5 seconds, release the Side button while continuing to hold down the Volume Down button. 
    • If the Apple logo appears, the Side button was held down for too long.
    • Nothing will be displayed on the screen when the device is in DFU mode. If open, iTunes will alert you that a device was detected in recovery mode. 
    • If your device shows a screen telling you to connect the device to iTunes, retry these steps.


then, on iTunes, click Restore iPhone and try again.


this is apple’s guide to restore errors too: https://support.apple.com/en-us/HT204770

iphone cannot be restored.

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