Come spedire prodotto in riparazione con Apple care

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Level 1

8 points

Come spedire prodotto in riparazione con Apple care

Salme ho chiesto una ritiro per riparazione retro incrinato, con Apple care mi hanno addebitato 99€ ma non ho ricevuto istruzioni come mi muovo?

iPhone 11, iOS 13

Posted on Mar 24, 2020 11:41 AM

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Answer 1

Best reply

raina_b22

Community Specialist

Mar 25, 2020 1:18 PM in response to giada272

Hi giada,

Thank you for using the Apple Support Communities. You've posted a question in the English Community. If you are able to repost your question in English, you may reach a larger audience and have a better chance of receiving a reply.

Thanks!

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Answer 2

ryane77

Community Specialist

Mar 26, 2020 12:26 PM in response to giada272

giada272,

We understand that your device is important to you.

Currently, all Apple Stores outside of Greater China are closed until further notice. This resource provides information about devices currently at an Apple Store for repair: Temporary Retail Store Closures - Frequently Asked Questions

Note that you can check your repair status on the Apple website:

Apple Repair and Repair Status Check

Hopefully this helps!

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Answer 3

giada272 Author

Level 1

8 points

Mar 26, 2020 4:07 AM in response to raina_b22

hi I have a problem.
I applied to repair the back of my iphone 11 with home pickup, I have apple care I have been stat
i was charged 99 € for the repair but i did not receive a confirmation email much less they came to pick up the product .. as i do since it seems
is everything blocked because covid19?

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Answer 4

giada272 Author

Level 1

8 points

Mar 27, 2020 2:48 AM in response to ryane77

Thanks for the reply. I understand that everything is closed due to covid19, the point is that they charged me € 99 for the repair but I have not received a confirmation email so I can't even check the repair status without having a code

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Answer 5

giada272 Author

Level 1

8 points

Mar 27, 2020 2:49 AM in response to ryane77

Thanks for the reply. I understand that everything is closed due to covid19, the point is that they charged me € 99 for the repair but I have not received a confirmation email so I can't even check the repair status without having a code

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Answer 6

cp from OH

Community Specialist

Mar 27, 2020 1:54 PM in response to giada272

Hi, giada272.

If you've already been charged for the repair, you may have received an invoice via email with a case number. Check to see if it's possible that it went to a different email address, or if it got sent to your spam folder. If you can't find the case number, I would contact Apple Support to see if they can offer more specific details about your repair.

Good luck!

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Answer 7

Mar 27, 2020 2:44 PM in response to giada272

Last vision

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Come spedire prodotto in riparazione con Apple care

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