Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple ID is disabled?

No matter what I do I cannot download an app, it says my apple is disabled.

FYI I RECENTLY HAVE MY PHONE REPLACED

iPhone 8

Posted on Mar 24, 2020 2:38 PM

Reply
Question marked as Best reply

Posted on Mar 24, 2020 3:00 PM

See this Apple document If you see a message that says 'Your account has been disabled in the App Store and iTunes' https://support.apple.com/en-us/HT208856   "There might be a problem with the payment method that you have on file. ... When you see the message, don't try to edit any of your account information."

 

You can get Apple telephone support for help in solving your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 

 

You can also use this iTunes Support form https://support.apple.com/en-euro/itunes-contact

 

And here is how to contact iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes  After choosing your country, see the heading Tell us how we can help.

2 replies
Question marked as Best reply

Mar 24, 2020 3:00 PM in response to Christinecruz66

See this Apple document If you see a message that says 'Your account has been disabled in the App Store and iTunes' https://support.apple.com/en-us/HT208856   "There might be a problem with the payment method that you have on file. ... When you see the message, don't try to edit any of your account information."

 

You can get Apple telephone support for help in solving your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 

 

You can also use this iTunes Support form https://support.apple.com/en-euro/itunes-contact

 

And here is how to contact iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes  After choosing your country, see the heading Tell us how we can help.

Apple ID is disabled?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.