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Siri can’t find music in my library

Siri can’t find music in my library. When I say hey Siri play James Taylor, it says I can’t play that right now. I saw previous thread which had a link to an answer, but the link goes to a page not found now. How do I fix this?

iPhone X

Posted on Mar 24, 2020 6:26 PM

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Posted on Mar 26, 2020 11:00 AM

Thanks for the info, but neither of those worked. I'm still getting the message, "Sorry, I can't play that right now" when I ask Siri to play music from my library. Interestingly, if I ask Siri to play James Taylor, I get that message. But if I ask by the song title, it plays and says, "Here's October Road by James Taylor."

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Question marked as Top-ranking reply

Mar 26, 2020 11:00 AM in response to chuck_3rd

Thanks for the info, but neither of those worked. I'm still getting the message, "Sorry, I can't play that right now" when I ask Siri to play music from my library. Interestingly, if I ask Siri to play James Taylor, I get that message. But if I ask by the song title, it plays and says, "Here's October Road by James Taylor."

Mar 25, 2020 4:54 PM in response to UMPanSinget

Hello UMPanSinget,


Welcome to the Apple Support Communities, and I understand there are issues with Siri finding music in your library. I'll do what I can to help.


Try the steps in this link here, especially with the network connection: If Siri or "Hey Siri" isn't working


It might also mean that Siri is having trouble connecting to Apple Music. Even if you can connect, try these steps to troubleshoot that connection: If you can't connect to the App Store, iTunes Store, or other Apple services


Have a great day.

Mar 26, 2020 12:02 PM in response to UMPanSinget

UMPanSinget,


Since it's a specific artist, try using Siri to play other artists to see if the same thing happens.


As for other general troubleshooting, you can try these:

    1. Back up your iPhone: How to back up your iPhone, iPad, and iPod touch - Apple Support
    2. Restore the iPhone to factory settings using a computer: Restore your iPhone, iPad, or iPod to factory settings - Apple Support
    3. Set up the iPhone as new to test if the behavior still happens.


If it does happen when set up as new, reach out to the Apple Support team: Contact Apple Support

If it doesn't, try restoring your backup to see if it happens again: Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


Take care.

Siri can’t find music in my library

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