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Siri can’t find music in my library. When I say hey Siri play James Taylor, it says I can’t play that right now. I saw previous thread which had a link to an answer, but the link goes to a page not found now. How do I fix this?
iPhone X
Hello UMPanSinget,
Welcome to the Apple Support Communities, and I understand there are issues with Siri finding music in your library. I'll do what I can to help.
Try the steps in this link here, especially with the network connection: If Siri or "Hey Siri" isn't working
It might also mean that Siri is having trouble connecting to Apple Music. Even if you can connect, try these steps to troubleshoot that connection: If you can't connect to the App Store, iTunes Store, or other Apple services
Have a great day.
Hello UMPanSinget,
Welcome to the Apple Support Communities, and I understand there are issues with Siri finding music in your library. I'll do what I can to help.
Try the steps in this link here, especially with the network connection: If Siri or "Hey Siri" isn't working
It might also mean that Siri is having trouble connecting to Apple Music. Even if you can connect, try these steps to troubleshoot that connection: If you can't connect to the App Store, iTunes Store, or other Apple services
Have a great day.
Thanks for the info, but neither of those worked. I'm still getting the message, "Sorry, I can't play that right now" when I ask Siri to play music from my library. Interestingly, if I ask Siri to play James Taylor, I get that message. But if I ask by the song title, it plays and says, "Here's October Road by James Taylor."
UMPanSinget,
Since it's a specific artist, try using Siri to play other artists to see if the same thing happens.
As for other general troubleshooting, you can try these:
If it does happen when set up as new, reach out to the Apple Support team: Contact Apple Support
If it doesn't, try restoring your backup to see if it happens again: Restore your iPhone, iPad, or iPod touch from a backup - Apple Support
Take care.
Siri can’t find music in my library
