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Exchange Account Error after updating to MacOS 10.15.4

Hi all! I've just updated to the latest MacOS and once I did that I was prompted to sign into my Outlook365 account (college account) again. But upon doing so, I received an error like this:


AADSTS165000: Invalid Request: The request tokens do not match the user context. Do not copy the user context values (cookies; form fields; headers) between different requests or user sessions; always maintain the ALL of the supplied values across a complete single user flow. Failure Reasons:[Token values do not match;]


I was wondering if anyone here experienced the same issue? I've read that the latest MacOS blocks third party cookies and was wondering if that has something to do with it. Is there a solution for this issue? Thanks!


edit: several users have had the same experience as well on reddit

MacBook Pro with Touch Bar

Posted on Mar 24, 2020 9:37 PM

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Question marked as Best answer

We encountered this issue around the same time last week. It appears that it was fixed sometime over the weekend? User reported that they were able to authenticate now with Apple Mail.

Posted on Mar 30, 2020 9:51 AM

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Mar 30, 2020 1:11 PM in response to rjansne

Absolutely rjansne. Based on the error you were seeing it's likely under user settings in Enterprise Applications the "users can consent to apps accessing company data on their behalf" may be disabled in your Azure AD.


Note: This will allow all users in the org to utilize the application, and consents to the permissions at an org level so that when a user signs in those permissions would apply.


For what I posted you would need to log into Azure portal as an admin account (https://portal.azure.com) then go to the Azure Active Directory section.

In there, you will go to Enterprise Applications and look for the app.


Our application was called "iOS Accounts", but it's also referenced in some areas as Apple Internet Accounts, so finding the app will depend on the name. Search in that UI is not the best, you have to search for the first part of the name or it won't show up in the results.


After you find the application you will want to do the steps in the image, and then finally allow the permissions on the pop-up. Step 1 is just to show you are in the right spot under Enterprise Applications.



Hope this helps!

16 replies

Mar 25, 2020 7:53 AM in response to Foo18

We experienced the same issue in our company as well. While looking through Azure AD Logs it looked like everyone having this issue was also getting the prompt to allow the Apple Internet Accounts permissions and that seemed to be where the context was getting lost in the login workflow.


We went to the application in AAD and granted admin consent for the org. After that was done we stopped encountering the issue.


Hope that helps!

Question marked as Helpful

Mar 30, 2020 1:11 PM in response to rjansne

Absolutely rjansne. Based on the error you were seeing it's likely under user settings in Enterprise Applications the "users can consent to apps accessing company data on their behalf" may be disabled in your Azure AD.


Note: This will allow all users in the org to utilize the application, and consents to the permissions at an org level so that when a user signs in those permissions would apply.


For what I posted you would need to log into Azure portal as an admin account (https://portal.azure.com) then go to the Azure Active Directory section.

In there, you will go to Enterprise Applications and look for the app.


Our application was called "iOS Accounts", but it's also referenced in some areas as Apple Internet Accounts, so finding the app will depend on the name. Search in that UI is not the best, you have to search for the first part of the name or it won't show up in the results.


After you find the application you will want to do the steps in the image, and then finally allow the permissions on the pop-up. Step 1 is just to show you are in the right spot under Enterprise Applications.



Hope this helps!

Exchange Account Error after updating to MacOS 10.15.4

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