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Virus and internet connection

For a while my google chrome has been changing to ‘any search ads.com’ and I know this is a kind of virus. I have followed guidelines to remove it from the laptop.


The last week, my internet won’t connect. Nothing wrong with the WiFi, I think it has to do with the virus.


Any ideas how to fix this problem please?

thanks

Hannah

MacBook Air 13", OS X 10.11

Posted on Mar 25, 2020 4:13 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 25, 2020 4:18 PM

The message implies a bad proxy address.

https://www.simplified.guide/google-chrome/change-proxy-setting

If not, try following through this:

If your Mac doesn't connect to the Internet over Wi-Fi - Apple Support

Try Safari, and see if that works better.

Usual shenanigans here are a proxy within the browser as implied by the error, or maybe a bad DNS setting.

Though some adware and malware can be more involved to remove.

2 replies
Question marked as Top-ranking reply

Mar 25, 2020 4:18 PM in response to Hannahck49

The message implies a bad proxy address.

https://www.simplified.guide/google-chrome/change-proxy-setting

If not, try following through this:

If your Mac doesn't connect to the Internet over Wi-Fi - Apple Support

Try Safari, and see if that works better.

Usual shenanigans here are a proxy within the browser as implied by the error, or maybe a bad DNS setting.

Though some adware and malware can be more involved to remove.

Virus and internet connection

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