You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Wireless data setting for an app can't be changed

After installing and launching a new app, the panel to choose to allow "the app" to use wireless data.

I've chose "Don't Allow" by mistake...


I wanted to allow both Wi-Fi and Cellular, from the app settings in the settings app. Each time i chose it, it somewhat reverts it to "Off". In the end, I can't connect to the app anymore.




iPhone XR, iOS 12

Posted on Mar 25, 2020 10:04 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 25, 2020 11:00 PM

Is this your corporate iPhone? Do you have any profile installed by your corporate / organisation / enterprise / School Management then please contact the system administrator of your corporate / organisation / enterprise / School Management


If you have installed it on your own --> Install or remove configuration profiles on iPhone - Apple ...


Contact your Carrier (Cellular Service Provider) The agency who issued the SIM to you if they have installed anything through their carrier settings --> Update your carrier settings on your iPhone or iPad - Apple Support


Try --> Check the cellular data usage on your iPhone and iPad ...


2 replies
Question marked as Top-ranking reply

Mar 25, 2020 11:00 PM in response to gabrieljorby

Is this your corporate iPhone? Do you have any profile installed by your corporate / organisation / enterprise / School Management then please contact the system administrator of your corporate / organisation / enterprise / School Management


If you have installed it on your own --> Install or remove configuration profiles on iPhone - Apple ...


Contact your Carrier (Cellular Service Provider) The agency who issued the SIM to you if they have installed anything through their carrier settings --> Update your carrier settings on your iPhone or iPad - Apple Support


Try --> Check the cellular data usage on your iPhone and iPad ...


Mar 26, 2020 12:30 AM in response to SravanKrA

Thanks for your answer. Actually the scenario you're referring to does not apply here. It is a personal phone with no content restrictions. I have identified a possible reason.


The reason why I believe the setting could not be changed is ... because did not allow the app to use wireless data at the app first launch.


During the first launch, I have noticed this panel :



We all know it, it acts as a "mini-firewall" for apps. At some point, I could have skipped this panel (maybe by switching apps, or receiving a phone call), then the system (or the app?) assumed that I did not allow the app to connect.


Usually, I could revert or change the setting from the Settings, but I could imagine that deleting the app or reseting all the iPhone settings could reset this choice, but the wireless data setting panel never appeared again.


The only way I found was simply to reset the Phone entirely, and download the app again.


To me, it appears to be a bug, yet I'm not certain it's for the app publisher or iOS.


Wireless data setting for an app can't be changed

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.