Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I am losing money from the payment in my Apple ID without knowing where it has been spent

Hello, i have an issue i am losing money from my internet card that is the payment in my apple ID without knowing where it has been spent . Can you check if it’s transferred for the apple store ?

Because I recieved a message from my bank that 2.99$ is transferred to apple.com and it happend twice lately .

waiting for your answer

thank you !!



[Re-Titled by Moderator]


iPhone 11, iOS 13

Posted on Mar 26, 2020 1:40 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 26, 2020 2:31 AM

Hi Nadim,


In this forum we are end user same like you. Therefore we won't be able to check your purchase transaction . Nevertheless you can check your purchase history or any of subscriptions as per this article.


See your purchase history for the App Store or iTunes Store


https://support.apple.com/en-us/HT204088


Good luck!

6 replies
Question marked as Top-ranking reply

Mar 26, 2020 2:31 AM in response to nadim270

Hi Nadim,


In this forum we are end user same like you. Therefore we won't be able to check your purchase transaction . Nevertheless you can check your purchase history or any of subscriptions as per this article.


See your purchase history for the App Store or iTunes Store


https://support.apple.com/en-us/HT204088


Good luck!

Mar 26, 2020 4:28 AM in response to nadim270

You may have been scammed.


Did you provide any potentially damaging information to anyone? If yes, you'll need to follow up, for example, with a credit card company, Apple, your bank, etc.

 

If you gave you Apple ID password to a scammer, then

 

Change your Apple ID password https://support.apple.com/en-us/HT201355

 

Here is What to do [before] or after you change your Apple ID or password https://support.apple.com/en-us/HT204071

 

See If you think your Apple ID has been compromised https://support.apple.com/en-us/HT204145

 

Increase the Security of your Apple ID https://support.apple.com/en-us/HT201303

 

iCloud security overview  https://support.apple.com/en-us/HT202303

 

Ways to keep your information safe on Mac https://support.apple.com/en-gb/guide/mac-help/mh11402/mac

 

FYI: 

 

 See If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement https://support.apple.com/en-us/HT201382

 

See Identify legitimate emails from the App Store or iTunes Store https://support.apple.com/en-us/HT201679

 

For scam related information from Apple including reporting scams to Apple see Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams https://support.apple.com/en-us/HT204759

Mar 26, 2020 6:59 AM in response to nadim270

Apple ID - If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement.


If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.  


iTunes Store - Contact Us - Official Apple Support.       


iTunes Support – world wide        

Mar 26, 2020 2:10 AM in response to nadim270

Hi, i got the same problem. But my Bank Card App shows me I am paying 13.50 für Apple. Neither I got any Invoice. But when i pay my Apple Music Abo, which costs 12.90, I get an Invoice to my Mail Account. It‘s also NOT listed in the Apple ID where the Abonnements are shown. I only have the Apple Music Abo. How can I unsubscribe it?

I am losing money from the payment in my Apple ID without knowing where it has been spent

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.