My phone won’t ring when locked.

Settings/ Do Not Disturb only gives me two choices under the "Silence" heading: "Always", or "Only while iPhone is locked". There is a check next to the latter and I am unable to remove it. So, my phone never rings while it is locked, and it automatically locks if I leave it for a minute or so. Is there a way to set up so that the phone rings when locked?

iPhone XS, iOS 13

Posted on Mar 26, 2020 9:46 AM

Reply
Question marked as ⚠️ Top-ranking reply

Posted on Mar 26, 2020 9:56 AM

If DND is turned off those choices are not relevant as they do not take effect unless DND is on.

2 replies
Sort By: 

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My phone won’t ring when locked.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.