I will no longer be buying Apple Products after multiple iPhones and MacBook.

Question

Level 1

9 points

I will no longer be buying Apple Products after multiple iPhones and MacBook.

About 2 months ago my iPhone first had this problem, I was in a taxi listening to music and my iPhone x just started loop restarting for about 2 days straight. I manage to get it on my macbook where i was unable to fix it with an update so i had to restore it and loose all the data. This problem was extremly frustrating to deal with and now, on top everything being in lockdown due to COVID-19, it started happening again, im unable to use my phone to call any family members, or apple support to try to get a fix (all apple shops have been closed here in Australia due to COVID-19). I joined the online support chat on my computer only to be told that theres nothing they can do and that id have to wait 4-6 weeks for any sort of fix and to pay a full repair fix, and then the support staff in the chat sent me a link to a full repair and disconnected my chat. This is especially frustrating as it is my second iphone x that has broke, and I know for a fact that I've never dropped it or done any damage to it, it just randomly started loop restarting while i was using it.

iPhone X, iOS 12

Posted on Mar 26, 2020 5:03 PM

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Answer 1

LipFii_

Level 1

13 points

Mar 26, 2020 6:17 PM in response to jinnkklz

Restore from DFU mode is the deepest restore you can do - if this won’t work then it is a hardware problem for sure.

Do you remember what was your battery health when last time checked? Is there a possibility of copy parts in your phone (battery usually)? Does your phone heat up a lot when restarting?

To deggie: how do you know it is hardware? Loops are often linked to software.

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Answer 2

LipFii_

Level 1

13 points

Mar 26, 2020 5:30 PM in response to jinnkklz

Restore from dfu mode or use 3rd party software like dr.fone

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Answer 3

jinnkklz Author

Level 1

9 points

Mar 26, 2020 6:44 PM in response to LipFii_

I will try and do the DFU restore. I had the problem first about 2 months back and managed to fix it.

Turn out my iPhone was still under warranty even tho they told me it wasent, so i think im just going to send it in for a fix. My warranty is up in a month tho, anything i can do if it comes back and just starts restarting again but now im not under warranty?

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Answer 4

LACAllen

Level 8

43,590 points

Apr 20, 2020 5:28 PM in response to jinnkklz

so i had to restore it and loose all the data.

Which suggests you had not bothered to back up your phone in all the time you had it.

This should be a hard lesson learned for you.

Next phone... Settings > [your name] > iCloud > iCloud Backup > ON will save you losing data moving forward.

Whenever your device is locked, on wifi and being charged, you will create a backup that can used to get most of your data back.

Just a thought.

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Answer 5

Mar 26, 2020 5:10 PM in response to jinnkklz

Thanks for sharing. I’m sure whatever you buy will be perfect, and will meet your every need.

Although it occurs to me that we are currently faced with the most serious world crisis since World War II, and your petty problems aren’t worth a cent.

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Answer 6

deggie

Level 10

167,537 points

Mar 26, 2020 5:08 PM in response to jinnkklz

After the first incident I would have guessed there was something else wrong with your iPhone. All Apple Stores are closed everywhere except China. This has obviously overloaded the repair situation for Apple hence the 4 - 6 weeks. And they would need your iPhone to determine exactly what is wrong.

Will it surprise you to say that I really don't care if you buy Apple or not. That is up to you. You need to find and buy a phone from a company that never has any manufacturing defects and never have hardware failure after the warranty. Let us know what company that is.

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