Screentime- won't show matching time across all devices

Question

Screentime- won't show matching time across all devices

Hi long story short I am not seeing matching times across all devices I am seeing different times on all devices even though I have “Share Across Devices” turned on across all devices. I am also not seeing a way to cycle through my devices on iOS. When I go on Mac OS on the bottom section where it cycles through the devices using screen time my iPhone seems to be missing even though I have it activated on my iPhone.

I am not sure if this is a wider issue/bug or if it is just unique to me. Everything worked great in iOS 12 but since iOS 13 its been very poor.

each device is showing a different time and when I go to "all devices" on the devices my iPhone seems to be missing from the bunch as I scroll through

Any help greatly appreciated

Thanks

iMac 27", macOS 10.13

Posted on Mar 26, 2020 6:52 PM

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Answer 1

Top-ranking reply

Leanne_68

Community Specialist

Mar 28, 2020 8:14 AM in response to MichealCollins

Hey there MichealCollins,

Thanks for reaching out to Apple Support Communities. I understand you’re having some issues with Screen Time not syncing across your devices. I’ll be happy to help out.

Go to Settings > Screen Time > See All Activity > Devices on your iPhone and System Preferences > Screen Time > Devices Menu on your Mac. Make sure you’re looking at the correct device and option there. Check both the average and specific times as well.

If the issue continues, disable Screen Time on your devices and wait 30 seconds. Just so you know, this may remove all your current Screen Time usage. Restart your devices after doing this:

Restart your iPhone

How to turn your Mac on or off

Turn Screen Time back on and make sure Share Across Devices is turned on on all devices. These links can help:

Use Screen Time on your iPhone, iPad, or iPod touch

Use Screen Time on your Mac

Wait at least 30 minutes then check app and device usage and see if the issue is resolved:

Track app and device usage in Screen Time on Mac

I hope this helps.

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Answer 2

i_rina

Community Specialist

Mar 31, 2020 9:14 AM in response to MichealCollins

Hi MichealCollins,

Thanks for providing those details. If the issue is still occurring after taking those steps, you’ll want to reach out to Apple Support at the following link to look further into this with you:

Contact Support

Take care.

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Answer 3

Mar 28, 2020 8:42 AM in response to Leanne_68

Hi, yes I have tried doing all this I even sent logs off to apple but they couldn't find anything, when I go to settings-screentime- see all activity I am not seeing an option on the iPhone to scroll through all my devices, I am seeing this option on all other devices weirdly.

Thanks

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Answer 4

Mar 28, 2020 5:12 PM in response to MichealCollins

you can see that the "all devices" section is missing in the top right corner on iPhone.

You can also see here that the option to cycle through the devices is excluding my iPhone from the list even though its turned on.

anymore help greatly appreciated

Thanks

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Answer 5

Mar 31, 2020 12:23 PM in response to i_rina

Hi I got in touch with Apple and even submitted files, the end result was that they couldn't find the cause of the issue but would keep searching and eventually fix it in a future update

Thanks

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Screentime- won't show matching time across all devices

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