I got a message that my Apple ID has been disabled

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Level 1

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I got a message that my Apple ID has been disabled

I was just on ITunes trying to make a purchase. I have to enter my Apple ID to confirm the transaction. I get a msg that my Apple ID has been disabled. I have no idea why! About a month ago my account was hacked and I changed my passwords and security questions. I know if someone tries to log in with the wrong info to many times it’ll disable it. This was not my case.... unless someone else tried to many times..... so I’m wondering what I can do? Can I reset my ID or get a new one WITHOUT going to an Apple store? State is on lockdown and we can’t leave home.

[Re-Titled by Moderator]

iPad (4th gen) Wi-Fi

Posted on Mar 26, 2020 9:59 PM

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Answer 1

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Rysz

Level 8

44,391 points

Mar 26, 2020 10:07 PM in response to TLove187

The message said you have to contact Apple Support and that’s what you’ll have to do.

There are many reasons the account could have been disabled, many have to do with payment or security issues. To see more detailed instructions, read the below links.

If the issue is regarding security, see this Apple article:

https://support.apple.com/en-us/HT204106

If it says your App Store / iTunes is disabled, you’ll have to contact Apple Store Support directly; read this article:

https://support.apple.com/en-us/HT208856

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Answer 2

Rysz

Level 8

44,391 points

Mar 26, 2020 10:33 PM in response to TLove187

Deleting is not advised since all your purchases are forever tied to that account. You can modify the email associated with it and change the password.

Follow these steps to change the email address or phone number that you use as your Apple ID.

https://support.apple.com/en-us/HT202667

You can change or reset the password for your Apple ID account by providing some information. Reset your password here.

What to do after you change your Apple ID or password - Apple Support

https://support.apple.com/en-us/HT204071

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