Apple Event: May 7th at 7 am PT
Is there a reason my account would be disabled other than the obvious of wrong password entered to many times? Is there a way I can be told why without having to go to an Apple Store? And.... weird.... but why can I change all my info on another device but it doesn’t show on my iPad?
Do you have access to another WiFi network where you can try? That has worked for several people.
Try a restart.
Restart your iPhone, iPad, or iPod touch
Try a forced restart.
If necessary
Do a backup and try a factory reset. Then restore from your backup.
Backup - Restore your device from an iCloud or iTunes backup.
See If you forgot your Apple ID password https://support.apple.com/en-us/HT201487
If you can't retrieve your Apple ID password, see:
Security and your Apple ID https://support.apple.com/en-us/HT201303 (this section Employee privacy and security policies)
This section says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”
Still you can try to solve your problem using the support options below. Be ready to provide any additional information to Apple you think may be pertinent to solving your problem (e.g., your original purchase receipt with the serial number of the device on it--If you have this item, then post back for more information).
Get a call from Apple support to help solve your problem using this
link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362
Apple ID Support https://support.apple.com/apple-id
Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169
Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.
Your account has been disabled in the App Store and iTunes -
Account Disabled
