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My iPhone 6 is stuck on SOS only. I have tried everything. Trying in another phone, reset network settings, swapping sim in and out, airplane mode on and off and factory reset. I have checked the coverage maps and my area has full 4G coverage. Could anyone help me?
[Re-Titled by Moderator]
iPhone 6, iOS 12
Hi, sarah_h1.
I have checked with my carrier, my phone is completely up to date and is working fine. The problem isn’t always going, sometimes it goes to 3G or 4g but it usually just says searching sos only or no service
Hi, sarah_h1.
I have checked with my carrier, my phone is completely up to date and is working fine. The problem isn’t always going, sometimes it goes to 3G or 4g but it usually just says searching sos only or no service
AttackCargobob,
If you're not seeing a list of carriers populate when you run that test you may have an issue with the cellular signal on your iPhone. Your next step is to reach out to Apple Support via this link:
Cheers.
AttackCargobob,
Try a cellular signal test.
Do you see a list of carriers appear here after a few minutes? If you do, your cellular signal/network is working as expected on your iPhone.
If you don’t see a list of carriers appear here, contact Apple Support for further support.
Hopefully this helps!
AttackCargobob,
Thanks for getting back with those details. It helps to know that SOS isn't the only cellular status you see. If your cellular data signal is switching between 3G and 4G, and you're seeing the SOS and No Service status, your iPhone is struggling to keep a connection to your cellular network.
I would try the steps outlined in this article to see if they help: If you see No Service or Searching on your iPhone or iPad
Cheers.
Hi alex_h1
I have tried doing the steps above and it didn't work. I am unsure what do do now.
-AttackCargobob
Hi becky_s22
I have tried all of the things listed in that article, but it still has not fixed. Now I cannot connect to 3G or 4g, it is only on searching and SOS only.
Hi, AttackCargobob.
I'm glad you decided to reach out on Apple Support Communities today. If I understand correctly, you aren't able to use your iPhone, and you're seeing the SOS only in place of your carrier in the status bar.
If this is the case, the SOS only means that your iPhone is only able to make emergency calls. It's usually an account setting placed by your carrier, so I would start by reaching out to them.
Take care.
Why is my iPhone stuck on SOS Only?
