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Timgullett Author

Level 1

8 points

Dropped iPhone

Everything on screen is very large can’t do anything with it need to reset it but it won’t show up on iTunes what can I do

iPhone XS Max

Posted on Mar 27, 2020 4:32 AM

Top-ranking reply

Leanne_68

Community Specialist

Posted on Mar 28, 2020 12:52 PM

Hello Timgullett,

Thanks for that info and for choosing the Apple Support Communities. If I understand correctly, you are unable to get your computer to recognize your iPhone after you accidentally dropped it. To help with this, please see the relevant steps in this Apple resource on this situation:

If your computer doesn't recognize your iPhone, iPad, or iPod

Cheers!

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Dropped iPhone

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