Newsroom Update

Tap to Pay on iPhone is now available in Canada. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Dropped iPhone

Everything on screen is very large can’t do anything with it need to reset it but it won’t show up on iTunes what can I do

iPhone XS Max

Posted on Mar 27, 2020 4:32 AM

Reply
Question marked as Best reply

Posted on Mar 28, 2020 12:52 PM

Hello Timgullett,



Thanks for that info and for choosing the Apple Support Communities. If I understand correctly, you are unable to get your computer to recognize your iPhone after you accidentally dropped it. To help with this, please see the relevant steps in this Apple resource on this situation:



If your computer doesn't recognize your iPhone, iPad, or iPod



Cheers!

2 replies
Question marked as Best reply

Mar 28, 2020 12:52 PM in response to Timgullett

Hello Timgullett,



Thanks for that info and for choosing the Apple Support Communities. If I understand correctly, you are unable to get your computer to recognize your iPhone after you accidentally dropped it. To help with this, please see the relevant steps in this Apple resource on this situation:



If your computer doesn't recognize your iPhone, iPad, or iPod



Cheers!

Dropped iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.