Hi
I have an iPhone XS Max and I am signed in with my Apple ID. When I want to download or update any applications from apple store, it shows another Apple ID for me that I have no idea about it. Interestingly my Apple ID works in my MacBook.
Would you please tell me how I can fix this problem?
iPhone XS Max
Hi neda2020
Thanks for using the Apple Support Communities.
I would like to double confirm I get your question right, you were saying when you try to update the apps from App Store, it popped up the login window with a different AppleID other than yours. And that prevents you to update the apps.
When you setup your iPhone XS Max, did you restore backup / transfer information from another iPhone? If so, some apps on your old iPhone may purchased from a different AppleID than your current one. (Maybe download by your family/friends AppleID). If that's the issue, you can delete the apps you have on the iPhone and re-download again with your current AppleID.
Best Regards,
J
Hi neda2020
Thanks for using the Apple Support Communities.
I would like to double confirm I get your question right, you were saying when you try to update the apps from App Store, it popped up the login window with a different AppleID other than yours. And that prevents you to update the apps.
When you setup your iPhone XS Max, did you restore backup / transfer information from another iPhone? If so, some apps on your old iPhone may purchased from a different AppleID than your current one. (Maybe download by your family/friends AppleID). If that's the issue, you can delete the apps you have on the iPhone and re-download again with your current AppleID.
Best Regards,
J
Thank you for your reply.
Yes, that is my issue.
But I didn't back up/transfer anything from my previous iPhone.
Regards
Apple ID
