You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

sw917 Author

Level 1

7 points

Since 13.4 update - Cannot Load Photo on some photos

Just happened today, after the 13.4 update on my iPhone 11, some of my photos (Seems random which ones) appear as just grey boxes in the photo roll and when opened (not even the typical low res view you would get with icloud errors). When I click on edit I get the "Cannot load Photo. There was an error loading this photo".

I am on wifi, I have tried restarting my phone. Checking my iCloud account, the affected photos look fine online. Anyone else experience this? Its quit different from the usual icloud connectivity problems where you at least get a blurry low res version

iPhone 11 Pro, iOS 13

Posted on Mar 28, 2020 1:17 PM

Since 13.4 update - Cannot Load Photo on some photos

Similar questions