Bought albums on IOS for my library on IOS and iMac. The listing shows all the songs with dotted circle and grayed out as ineligable. How do I get a refund or get these fixed as AAC? The convert function on the iMac is grayed as well.
Mac mini, macOS 10.13
See Hide and unhide music, movies, TV shows, audiobooks, and books - Apple Support and Redownload apps, music, movies, TV shows, and books from the App Store, iTunes Store, and Apple Books - Apple Support. You should be able to download any past purchases from the iTunes Store except perhaps for the odd item that has been removed from the store by its rights holder.
See Identify cloud status icons in your music library on your Mac or PC - Apple Support. Are you seeing content listed as waiting, ineligible, etc. in the main library? Have you made purchases from multiple Apple IDs? iCloud Music Library will only include purchases from the active account.
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See Hide and unhide music, movies, TV shows, audiobooks, and books - Apple Support and Redownload apps, music, movies, TV shows, and books from the App Store, iTunes Store, and Apple Books - Apple Support. You should be able to download any past purchases from the iTunes Store except perhaps for the odd item that has been removed from the store by its rights holder.
See Identify cloud status icons in your music library on your Mac or PC - Apple Support. Are you seeing content listed as waiting, ineligible, etc. in the main library? Have you made purchases from multiple Apple IDs? iCloud Music Library will only include purchases from the active account.
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OK, focus on one purchased song. Use CMD+I to get info and look on the File tab. There should be an email address showing which account downloaded that track. Is it your current Apple ID email address, or something else? If the same track is visible in your purchase history you may need to delete the current copy, then redownload from your purchase history, otherwise converting to a new AAC copy free of any account association should be the way to go. Either way make sure you have a backup first.
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Do the tracks play in iTunes? What is the Kind listed as? Can you right-click and remove download as opposed to deleting? You cannot convert anything in the cloud, Apple Music content, or older 128k AAC DRM protected files, however these latter can be burned to audio CD and then ripped back.
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These songs and albums were purchased and paid for, through my membership with Apple Tunes. Some songs and albums were purchased using iTunes Store, using my IOS iPhone10 and though Apple Music "essential albums" in iTunes on my iMac running Catalina 10.15.4. I had to stop buying because ALL music is listed as "downloading" but showing in the library as ineligible. WHY is this happening and WHY can't I get a refund?(have asked through Apple Support) I believe fixing this by the first three ideas given is either way too arduous or worse!
HELP!!!
The email address on all purchases is the same.......my current. When I try to delete the songs from the iTunes list, it will not delete, whether in a group or a single. By the way......the "convert to AAC" is grayed out.
I de-authorized my iMac and then reauthorized. My iTunes song quantity went from 3,790 to 899. Thank you
Nope. "Manage" shows NO hidden songs or albums. I have identified the cloud status as "ineligible" and ALL the songs and albums have been purchased with one Apple ID, and that ID gets me into all things Apple. There is one glaring past issue, which "might" be the only thing that I can think of as a cause. WAY back I used a .me email address as my Apple ID. When Apple changed to .mac(might have been the other way around)........I lost my entire library of 4,000 tunes. Apple replaced part of that library and of course none of the manually uploaded stuff.... which was only just over 1,500 songs. I contacted Apple Support and several people tried to retrieve the rest of Apple purchased songs to no avail. What it turned out to be was that I had three different Apple IDs since 2003. I couldn't for the life of me, remember the ID's or the passwords. One day I had an epiphany and remembered two of them. I retrieved many of the songs from the early years, most of which were duplicates by that point. I had all kinds of iTunes Icons on my iTunes library. I asked for Apple Community help and that help, cleaned out all the duplicates and the "double cloud with line or lines through them" icon songs. Whew!! That was over the last four months of 2019, to where I am now 3,500+ not counting the ineligible. I can't help but think that the "multiple ID fiasco" has something to do this this...even though I have purchased songs since "the cleanup" that play just fine. I joined Apple Music in 2020 and I am not sure if THAT past incident isn't affecting my purchasing-downloading today. To my knowledge, I have only one Apple ID that works, but I can't figure out why now, why these songs?.
Ineligable songs on iTunes Refund or fix?
