User profile for user: hillary111
hillary111 Author
User level: Level 1
8 points

Update IPhone

Hi,


My phone is stuck on the Apple logo screen. I put my phone into recovery mode and attempted to update my phone. When I click update I get a message saying that I need to install software before my phone can be updated. When I attempt to install the software I get "Installation Failed" message. The message says that it can't install the software because it is not currently available from the Software Update server.


I am really hoping I can solve this problem without restoring my phone.



Thanks!

iPhone 11, 13

Posted on Mar 28, 2020 5:56 PM

Reply

Similar questions

6 replies
Sort By: 
User profile for user: deggie
deggie
User level: Level 10
167,459 points

Mar 29, 2020 1:50 PM in response to hillary111

If you can't do a forced restart to get your iPhone to boot try connecting to your computer and restoring it. If neither work you've had a hardware failure, click on the Contact Support link at the top right of this page to start the service process.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Update IPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up